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Customer Service Representative
Customer Service RepresentativeThe Glass Guru • Colorado Springs, CO, United States
Customer Service Representative

Customer Service Representative

The Glass Guru • Colorado Springs, CO, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
Roles & Responsibilities:
As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:
  • Answer inbound phone calls promptly during business hours
  • Respond to any voicemails and/or messages from answering service (if applicable)
  • Respond to inbound email correspondence, forward on as appropriate
  • Greet customers and all other visitors to the showroom (if applicable)
  • Screen incoming leads/potential customers
  • Schedule estimate appointments
  • Quote product by telephone for clients/customers (if applicable)
  • Assist Estimators with follow up on pending sales/ quotes by phone and/or email
  • Strategically schedule work appointments for Installation Technicians, along with customers accordingly
  • Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
  • Check order confirmations from fabricators/vendors for size and pricing accuracy
  • Filing of daily work orders and estimates
  • Ordering of all office / shop supplies
  • Keeping office clean/tidy
Qualifications & Educational Requirements:
  • HS Diploma or equivalent
  • All candidates must be able pass initial background check and drug test
Preferred Skills:
  • Excellent verbal/written communications skills
  • Microsoft Office proficient (Word, Excel)
  • Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.

Compensation: $18.00 per hour
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Customer Service Representative • Colorado Springs, CO, United States

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