Senior Technical Support Specialist (Fenton)Akkodis • Fenton, MO, United States
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Senior Technical Support Specialist (Fenton)
Akkodis • Fenton, MO, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Mentor and guide junior technicians Lead team meetings for knowledge-sharing and task management Maintain technical documentation and procedural guides Support training and onboarding of new technical staff Audit ticket completion and refine internal processes Manage and track inventory of printers, parts, and supplies Receive, inspect, and store equipment Coordinate vendor repairs, returns, and recycling processes Stage and configure new equipment for deployment Coordinate with implementations team for timely rollouts Provide end-user training and post-installation support Support print-related IT projects and upgrades Accurately complete administrative tasks (e.g. time sheets, expenses) Stay up to date with tech certifications and best practices Foster strong interdepartmental and customer relationships 5+ years in Managed Print Services, with 2+ years in a leadership role Technical certifications preferred : CompTIA A+, Network+, OEMs (HP, Canon, Xerox, etc.) Proven hands-on technical and troubleshooting experience Experience with ticketing and monitoring systems Strong mechanical aptitude and attention to detail Valid drivers license and ability to lift 50 lbs Strong judgment, communication, accountability, and conflict resolution skills Energetic, composed, encouraging team player Adaptable and continuously seeking personal and team growth Amazing workplace culture Competitive salary Medical, prescription drug, dental, and vision benefits Health savings account and flexible spending options Company-paid life insurance 401k matching program Paid time off program
Responsibilities :
Call Handling & Support
- Deliver tech support for end-users and clients
- Accurately log, categorize, and prioritize support requests
- Perform remote and on-site troubleshooting for hardware, software, and network issues
- Escalate complex issues to internal teams or external vendors
Team Coordination & Leadership
Warehouse Management
Equipment Implementation & Projects
Administrative & Culture Engagement
Requirements :
Perks of this Job :
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