IT Systems SpecialistFountain Comfort Group • Mission, KS, US
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IT Systems Specialist
Fountain Comfort Group • Mission, KS, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Manage and maintain the integration and configuration of the Avoca AI platform (or similar AI-driven scheduling / dispatch system), ensuring optimal performance for dynamic route planning and technician allocation. Monitor system health, troubleshoot issues, and implement patches or updates across all primary operational systems. Support & Training : Develop and deliver training materials and sessions to ensure staff competency and effective utilization of both platforms. Optimization & Integration : Work closely with the Data / Analytics teams to ensure clean data flow and robust reporting capabilities, particularly regarding data generated by AI scheduling models. Manage API integrations between ServiceTitan, Avoca AI, and other peripheral systems (e.g., accounting software, telematics). Project Management : Experience : Minimum of 6 months of experience with ServiceTitan Platform. Proven, hands-on administration and configuration experience with ServiceTitan is mandatory. Experience with Avoca AI or a similar complex, AI / ML-based field service optimization or scheduling platform is highly preferred. Technical Skills : Proficiency in data analysis and reporting tools within ServiceTitan and / or external tools (e.g., SQL, Power BI, Excel). Solid grasp of IT concepts, networking fundamentals, and security best practices. Soft Skills : Strong communication skills, both written and verbal, for technical and non-technical audiences. Ability to manage multiple priorities and projects simultaneously in a fast-paced environment. Certifications or advanced training specific to ServiceTitan administration. Experience in the Home Services or Field Service Management (FSM) industry. Familiarity with change management processes and ITIL framework.
Job Description
Job Description
Description : Overview
We are seeking a highly skilled and motivated IT Systems Specialist with expertise in administering and optimizing key operational platforms, specifically ServiceTitan and Avoca AI (or similar field service management and AI dispatch / scheduling systems). This role is crucial for ensuring the stability, performance, and integration of our core business systems, supporting efficient daily operations, and maximizing the utility of our AI-driven technologies. The ideal candidate will bridge the gap between IT infrastructure, business process needs, and advanced system functionality.
Key Responsibilities
- System Administration & Maintenance :
Serve as the primary administrator for ServiceTitan, managing user accounts, permissions, custom fields, forms, pricebook, reporting, and system configurations to align with business requirements.
Provide expert Tier 2 / 3 technical support to end-users (e.g., dispatchers, technicians, managers) for ServiceTitan and Avoca AI issues.
Collaborate with operational stakeholders to identify areas for system improvement, process automation, and efficiency gains within ServiceTitan workflows.
Lead or support system-related projects, including new feature rollouts, major upgrades, and configuration changes.
Requirements :
Required Qualifications
Minimum of 3 years of experience in an IT systems administration or specialist role.
Strong understanding of API communication and data integration methodologies.
Excellent problem-solving, analytical, and troubleshooting abilities.
Preferred Qualifications
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