Customer Support Specialist

About Magnum Bikes

Since 2010, Magnum Bikes has been at the forefront of the global e-bike industry. What began as a small startup has grown into a recognized brand known for innovation, thoughtful design, and commitment to quality. Our mission is to make sustainable transportation more accessible and enjoyable, helping people move through their world with ease and confidence.

We're passionate about combining smart technology with practical design to create e-bikes that deliver real value. Whether it's for commuting, adventure, or everyday use, Magnum Bikes offers a reliable and rewarding ride.

If you're interested in being part of a company that values innovation, sustainability, and professional growth, we encourage you to learn more and join our journey.

Duties and Responsibilities :

• Dealer and end-user support for technical support, warranty support, and procedural

communication.

questions, resolve problems and maintain customer satisfaction by providing

problem-solving resources.

the information in a timely and comprehensible manner.

new products, services, and policies.

their concerns.

company policies and procedures.

the Product Team.

website.

Qualifications :

management, or customer support.

Equal Employment Opportunity (EEO) Compliance Statement :

Magnum Bikes is an equal opportunity employer. We are committed to providing an inclusive and diverse

workplace where all employees and applicants are treated with respect and consideration. We do not

discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin,

age, disability, veteran status, or any other characteristic protected by law.

We strive to create an environment that promotes equal employment opportunities and prohibits unlawful

discrimination or harassment of any kind. All employment decisions at Magnum Bikes, including

recruitment, hiring, promotion, and all other terms and conditions of employment, are based solely on

individual qualifications, job requirements, and business needs.

We encourage applications from candidates of all backgrounds and experiences to join our team and

contribute to our diverse and inclusive workplace. We are committed to providing reasonable

accommodations for qualified individuals with disabilities in our application process and during

employment, as required by applicable laws.

If you require accommodation or assistance to complete the application process or participate in an

interview, please contact hr@magnumbikes.com. We will work with you to ensure your needs are met.

By joining our team, you are aligning yourself with an organization that values and promotes diversity,

equality, and inclusion. Your unique perspectives and experiences are essential in helping us achieve our

mission and create a welcoming and supportive work environment for all.