Livevox Developer

JD for Livevox Developer :

Integrate LiveVox's proactive outreach with NICE CXone

: Use APIs and SDKs to integrate LiveVox's outbound dialing, automated messaging, and conversational AI features into the NICE CXone platform.

Develop Studio scripting in NICE inContact

: Design and maintain scripts within the NICE inContact Studio to orchestrate omnichannel customer interactions and call flows.

Create LiveVox Designer scripts

: Build and manage custom scripts in LiveVox Designer to manage proactive outreach campaigns.

Integrate third-party systems

: Connect the joint LiveVox-NICE CXone platform with external systems like Customer Relationship Management (CRM) tools (e.g., Salesforce), Snowflake, or other enterprise applications.

Build custom API integrations

: Use LiveVox and NICE APIs to create custom applications, automations, and connections to meet unique business requirements.

Functional and technical responsibilities

Design blended omnichannel workflows

: Create unified workflows that allow contact center agents to manage both inbound calls (via NICE) and outbound communications (via LiveVox) efficiently from a single user interface.

Optimize and maintain applications

: Troubleshoot, debug, and optimize existing scripts and integrations to improve performance, enhance call center efficiency, and ensure seamless operation of both platforms.

Manage NICE CXone features

: Work with NICE CXone components, including call routing, intelligent virtual agents (IVAs), workforce management (WFM), and quality management (QM) tools.

Ensure compliance

: Design and develop solutions that maintain compliance with regulations such as the Telephone Consumer Protection Act (TCPA).

Collaboration and support

Work with cross-functional teams

: Collaborate with business analysts, solution architects, and contact center managers to gather requirements, design solutions, and ensure successful deployment.

Provide technical expertise

: Serve as a subject matter expert on both LiveVox and NICE CXone platforms to guide project teams and provide support for technical issues.

Create and maintain documentation

: Generate detailed technical documentation for developed applications and integrations.

Engage in agile processes

: Participate in sprint planning, daily stand-ups, and other agile methodologies to deliver projects in a fast-paced environment