Customer Service & Scheduling Coordinator (Bilingual)

Benefits :

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off

Office Coordinator / Field Support (Bilingual Preferred)

North Bergen, NJ

$20–$23 / hr + Monthly Performance Bonuses

Full-Time | Monday–Friday | Occasional Saturdays

We’re looking for a bilingual (English / Spanish) customer service & scheduling professional who enjoys helping people, supporting a team, and keeping things organized. This role is a mix of office work, scheduling, and customer communication — perfect for someone who likes variety and being part of a small, growing business where your work truly matters.

What You’ll Do

Answer calls, text messages, emails, and online leads

Convert leads into scheduled cleanings through friendly, confident communication

Manage daily cleaning schedules and client appointments

Support cleaning teams with check-ins and quality follow-ups

Send confirmation texts and post-service follow-ups

Track notes and customer activity in our CRM

Help with onboarding and supporting new cleaners

Occasionally deliver supplies or assist with on-site quality checks (mileage reimbursed)

What We're Looking For

Bilingual English / Spanish preferred

Strong phone and customer communication skills

Organized and reliable — you like keeping things running smooth

Problem-solver who can jump in and help where needed

Comfortable on a computer and learning simple systems

Reliable vehicle and driver's license (local field visits when needed)

Customer service, scheduling, or coordination experience a big plus

Friendly energy — team-oriented, upbeat, and dependable

Compensation

$20–$23 per hour based on experience

Monthly performance bonuses based on lead conversion & customer retention

Paid training

Growth opportunities as location expands

Why Join Us

We’re a small, friendly, local business. You’ll work side-by-side with the owner and be part of a team that truly cares about doing a great job and treating people well. If you’re dependable, motivated, and want a role where you can grow with a company, this could be a great fit.