MEDICAL RECEPTIONIST

Duties and Responsibilities :

• Greets patients in a polite and professional manner on the telephone and in person.
• Answers and screens all telephone calls daily while scheduling appointments, creating telephone encounters and forwarding them to the appropriate personnel within 1 business day.
• Registers new patients in eClinicalWorks and verifies that registration is complete and appropriate documents are obtained and scanned into the patient account.
• Verifies patients’ insurances and determines any charges / copayments at the time of appointment scheduling or between 1 to 2 business days of visit. Documents findings in Billing Notes and Claim Data.
• Refers patients to Enrollment Assister for insurance or sliding fee scale enrollment.
• Monitors and responds in a timely manner to patient voicemails daily or as assigned.
• Monitors and responds to telephone encounter queue daily or as assigned.
• Monitors actions queue and calls patients to schedule follow-up appointments daily or as assigned.
• Registers patients in eCW and obtains required documentation by completing the following :

a.Obtains and updates financial and / or personal information in eCW. b.Scans photo ID / DL, scans primary and secondary insurance card and captures a picture of the patient. c.Obtains and scans complete Intake and Authorization Forms. d.Explains the HIPAA policy to patients and obtains HIPAA acknowledgment signature from patients prior to receiving initial care. e.Sets all insurance plans within patients’ accounts appropriately. f.Obtains income information and answers all structured questions.

Minimum Qualifications :

At COH, we understand the toll that the Covid-19 pandemic has taken on the workforce, which is why we prioritize the following well-being and work-life balance centered benefits :