Inside Sales Rep I - Albany

Job Description

Job Description

Job Summary

The Inside Sales Representative (ISR) supports the sales / operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generate sales documents and effectively manage communication between the customers, branches, and outside sales representatives. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.

Key Responsibilities

• Receives and responds to all customer inquiries, orders, and complaints.
• Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes to respective departments.
• Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served.
• Provides customers and other Branches with any data and backup data as requested.
• Follows up on a regular and as-needed basis with customers, Branches, and shop / yard operations on all open and unresolved customer issues.
• Reports on all out-of-line conditions affecting customer satisfaction.
• May take after-hours calls; i.e., security, and customers, and document any complaints for resolution at some branches.
• May open and / or close operations facilities in some branches.
• Performs other duties as requested.

Knowledge and Skills

Qualifications

Why work for NTS? We offer a competitive salary with a generous and comprehensive benefit package, including :

About Us : At National Trench Safety we specialize in the rental and sale of excavation safety products. NTS is proud of our reputation for supplying the highest quality trench, safety equipment, and rental fleet while providing an unparalleled level of service. We equip job sites with everything from a barricade to complete site-specific trench shoring plan as well as the equipment required to execute the plan.

About our Team : At National Trench Safety (NTS), our team of employees is our most valuable asset and one of our customers’ greatest resources. NTS was built around a team of experienced industry professionals, and as NTS continues to grow we continue to attract talented individuals. The NTS team contains some of the industry’s most respected and recognized trench safety veterans. NTS is a customer service-focused organization, which can be reflected in the company’s culture and commitment to its customers.

NTS is an equal opportunity employer M / F / D / V. Qualified candidates will receive consideration for employment regardless of race, color, religion, sex, nation origin, sexual orientation, gender identity, disability, or protected veteran status.