Senior Account Coordinator

Senior Account Coordinator

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Excavation division is hiring a Senior Account Coordinator for our Work Tools group in Waco, TX.

Role Summary:

In this role you will take orders from customers and schedule capacity within our manufacturing facilities to ensure timely delivery to customers. In addition, you'll perform administrative and in-house support tasks for a sales team, helping to build relationships and improve customer experience.

What You'll Do (Job Duties):

• Manage all work tool orders that flow through CMOP for our ship sourcing
• Responding to customer inquiries and providing customer service regarding products and services, addressing issues related to customer orders.
• Supporting order to delivery process, ensuring compliance with customer/dealer requirements. Participate in process improvement activities and projects.
• Manage docs cases in our area
• Debits/Credits for dealers and internal fixes for accounting
• Performing general administrative duties, including maintaining files, schedules and appointments, for the sales teams. Maintaining database and updating records of contacts, accounts and orders as required.
• Monitor, prioritize and track status of orders to provide updates to customers.
• Supporting order to delivery process, ensuring compliance with customer/dealer requirements. Participate in process improvement activities and projects.
• Creating reports for the sales force regarding market conditions, labor costs, expense control, sales results, and team earnings.

What You Have (Core Skills):

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Top Candidates Will Also Have:

• Prior SAP experience (MACH1 preferred) and basic MS office suite proficiency
• Customer service experience in industry and dealing with high volume requests
• Experience communicating and collaborating with dealer networks
• Work tool, construction equipment and/or heavy machinery experience
• Experience working through change management initiatives with customers or teams

Additional Details:

• Work location: Waco, TX
• Domestic relocation assistance IS NOT available for this role
• Work schedule: Onsite 5 days a week: 7 am 3:30 pm OR 8 am 4:30 pm M-F

Summary Pay Range: $87,480.00 - $131,280.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.