Patient Care Coordinator - Front Office

Job Description

Job Description

Join Our Team at Skin and Cancer Institute!

Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team!

Why Join Us?

At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.

Summary of Position

Work Location : Mesa 2 gateway- 3035 S Ellsworth rd Mesa AZ 85212

The Patient Care Coordinator serves as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. This role is responsible for managing front desk operations, scheduling appointments, verifying insurance, collecting payments, and supporting clinical staff with administrative tasks. The ideal candidate will demonstrate excellent communication skills, attention to detail, a commitment to patient care and confidentiality, and maintain professional grooming and appearance at all times

What You’ll Do :

Essential Duties & Key Responsibilities

• Courteously check patients in and out according to our Customer Service standards.
• Asking every patient for a google review.
• Maintaining timely, professional, and consistent communication across Teams, Klara, and email throughout scheduled work hours.
• Verify primary and secondary insurance prior to scheduled visits in accordance with protocols.
• Follow all HIPPA regulations, keep patient personal and financial information confidential.
• Collect appropriate dues. (co pays, co-insurance, deductibles); obtain CCOF for eligible patients.
• Document payment notes; balance and reconcile payments collected during your work shift.
• Maintain and update provider schedules as needed within company guidelines.
• Schedule and confirm patient appointments in accordance with protocols.
• Maintain patient charts; ensure patient demographic and insurance information is verified and updated for each visit.
• Create / prepare superbills accurately and in a timely manner.
• Anticipate, manage, and respond positively to changing conditions, i.e. extended wait times.
• Deescalate / resolve patient grievances with effective and kind communication.
• Keep the front office and patient waiting areas neat and orderly to maintain our high standards.
• Other duties are assigned to assist with the overall function of your location.
• Ability to know the difference between HMO, PPO, POS and Medicare insurances. Which requires auth. referral
• Ability to input the correct payor ID or name and address into EMA.
• Collecting all pertinent information at check in. (NPP, INS & ID, Demos, CCOF)
• Updating the PA log, ensure codes are entered correctly.
• Closing tasks – end of day is accurate and uploaded to share drive.
• Collecting cosmetic sales in lightspeed.
• Maintain a clean and organized reception area and restroom facilities.

What We're Looking For :

Required Skills & Abilities

Education & Experience

EQUIPMENT & SOFTWARE OPERATION

The incumbent in this position may operate any / all of the following equipment :

What We Offer :

� Apply Today! Be a part of a dynamic team that’s transforming skin health. Submit your resume and cover letter to careers@skinusa.com. We can't wait to meet you!

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