Product Program Manager

Product Program Manager

Girl Scouts of Oregon and Southwest Washington is looking for a versatile Product Program Manager who shares our vision of helping Girl Scouts change the world.

As the Product Program Manager, you will lead the Product Program department in partnership with the Director of Product Program and Retail to ensure effective team supervision, workflow, and a dedicated focus on activities that support a robust entrepreneurship program aligned with the Girl Scouts Leadership Experience (GSLE) and drive sales and revenue growth. You will also be responsible for managing the successful execution of all aspects of both the Girl Scout Cookie Program and the Fall Product Program, to improve program experience and increase participation and revenue, including budgeting, marketing, training, and promotions. You will lead the Product Program team in developing timelines, strategies, and operational efficiencies to support Service Unit (SU) and Troop volunteers and will also identify opportunities and challenges in meeting budget goals and recommend innovative solutions.

The Product Program Manager implements strategies provided by the Director of Product Program & Retail. They are responsible for staff supervision and support, including holding staff accountable for following processes and policies and meeting KPIs. The Product Program Manager is also responsible for budget management, day-to-day leadership, project management, and decision-making.

Responsibilities include :

• Support strategy implementation in alignment with the organization's objectives in partnership with the Director of Product Program & Retail.
• Supervise department specialists and the administrative assistant, and provide project management of department work.
• Inspire an energetic, positive, collaborative team culture driven by the impact girls and volunteers can have on the world through Girl Scouting.
• Perform staff training, coaching, and support, including regular check-in meetings and performance evaluations. Conduct corrective feedback when necessary.
• Manage administrative personnel tasks, including but not limited to approving team expenses, approving timesheets and PTO, and managing staff schedules.
• Participate in the screening and selection process to hire new department staff. Onboard and train new department staff.
• Manage implementation of policies, programs, and projects in the department.
• Manage the department budget and monitor team spending via expense approval. Monitor sales, expenditures, and delinquencies.
• Set day-to-day operational objectives for the team.
• Ensure that direct reports, customers, and stakeholders understand policies, practices, and procedures. Influence organizational policies, practices, and procedures.
• Participate as an active member of the Leadership Team.
• In collaboration with the Director of Product Program & Retail, develop team goals and ensure KPIs are met.
• Manage implementation of Girl Scouts of the USA's best-practice product program strategies to meet council goals. Collaborate with the team to design and implement innovative local strategies that supplement national initiatives.
• Maintain expert knowledge of the Girl Scout Leadership Experience (GLSE) and product programs.
• Lead team training and enrichment opportunities to broaden the Product Program team's knowledge of the GSLE and associated programs and processes.
• Maintain a dedicated focus on practices that engender and promote diversity, equity, inclusion, and access in Girl Scouting.
• Guide Product Program Specialists in training, coaching, and supporting service unit and troop volunteers through product programs. Support specialists with escalated volunteer support requests and approvals.
• Provide excellent customer service by finding ways to serve our members' needs better. Work towards creating an atmosphere of cooperation and friendliness when resolving problems for a broad spectrum of customers.
• Regularly analyze and evaluate reports and program needs, innovating and pivoting when necessary to help the team succeed in fulfilling strategic priorities.
• Seek and implement opportunities for process improvement and workflow efficiency.
• Maintain and manage the Fall and Cookie program and recognition vendor relationships.
• Manage the warehousing of products, including storage and distribution. Monitor product inventory and serve as a liaison with logistics and warehousing.
• Build internal, cross-departmental relationships to work collaboratively on projects and manage volunteers.
• Participate in the council's strategic planning and budgeting process as it relates to the product program.
• Collaborate with the finance team to manage the collection of outstanding accounts.
• Participate in department, organizational, and regional council events that occur outside of regular office hours (occasional day and overnight travel required).

What You Bring :

Work Conditions & Physical Requirements :

Compensation Exempt, starting at $60,000 to $72,000 annually, depending on qualifications. Plus $2,600 annually for Spanish language skills at a conversational level or higher.

Benefits We offer health, dental, life insurance, paid time off, and paid holidays. We also provide a retirement plan with a 3.5% employer contribution.

Hours Full-time, business hours, with some flexibility. Occasional event attendance, including weekends and evenings, frequently during peak seasons.

Location This position requires frequent in-person work at any of our Service Centers, with occasional travel during peak program seasons. Some job duties may be performed remotely if you meet internet connectivity standards. All staff must participate in in-person meetings, events, work assignments, and retreats, the frequency and location of which are determined by business needs.

About Girl Scouts of Oregon and Southwest Washington :

At Girl Scouts of Oregon and Southwest Washington, it's our mission to build Girl Scouts of courage, confidence, and character who make the world a better place. Staff support a network of dedicated volunteers who bring Girl Scouts programming to youths in their community. Since 1912, Girl Scouts has supported children and young adults in achieving their full potential. Today, Girl Scouts stands as the preeminent leadership development organization for young women. With Girl Scouts of Oregon and Southwest Washington, you can make a difference in the lives of Girl Scouts, adult volunteers, and the world.

Diversity, Equity, and Inclusion :

We encourage, value, and honor diversity and support a culture of equity and inclusion. We are committed to fostering diversity at every level of the organization. We are an equal opportunity employer.

We recognize that a commitment to these values is a living commitment that requires attention, reflection, and continual action. All employees must support these efforts and participate in training, projects, and initiatives to forward this work.

How to Apply :

Submit your application via our Careers site.