Automotive Service Advisor

Premier1 Auto Care is a family owned and operated business. We are seeking to add a Service Advisor to our team whom shares our value of offering the best possible experience for our clients, each and every time!

As a Service Advisor, you will own our customers' experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

Prior Service Consultant experience is preferred, however car enthusiasts with a willingness to learn will be considered. Our #1 requirement is that you have an attitude and work-ethic that aligns with our core values (Honesty & Integrity, Transparency, Teamwork and Respect, Continuously strive to be the best).

Premier1 Auto Care offers a competitive benefits package including Healthcare, Vision, Dental and other benefits, as agreed upon. Women and minorities are encouraged to apply. Premier1 is an Equal Opportunity Employer.

Job responsibilities to include (but not limited to):

- Be an ambassador for the Premier1 Automotive brand and its core values

- Greet/respond to customers in person, on the phone, or email using established guidelines and processes

- Follow-up with customer inquiries within 10 minutes

- Document customer concerns, open service ticket, and work with Technicians and Operations Manager to assign ticket to technician as appropriate

- Communicate vehicle diagnosis, repair recommendations, and regular status updates to customers in a timely manner

- Follow-up with customers to ensure their repair and service needs are met

- Meet and Exceed customer service expectations of our customers every time

- Order parts

- Other duties and responsibilities, as assigned

We offer:

- Benefits package including Healthcare, dental, vision, retirement savings (w/company match)

- A one-of-a-kind business, designed from the ground up around its customers and employees

- A new and state-of-the art facility featuring a children's play area, Wi-Fi, massage chairs, and other amenities

- Industry leading training and career development opportunities

Requirements: - High-school diploma or equivalent - Solid track record of providing exceptional customer service -Must be able to work in a fast paced environment - Automotive experience strongly preferred - Have a valid driver’s license and maintain a safe driving record - Be able to pass a pre-employment screening including a background check. Premier1 promotes a drug-free work environment.

Job Type: Full-time

Pay: $60,000.00 - $100,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• San Antonio, TX 78232: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Service Advisor: 2 years

License/Certification:

• Driver's License (Required)