IT Service Delivery Technician

Job Description

Job Description

Job Summary :

The IT Service Delivery Technician plays a crucial role in managing and supporting the operational aspects of IT services. This position focuses on handling service requests, installing and configuring hardware / software, troubleshooting issues, and maintaining accurate documentation. The role ensures efficient service delivery, optimal system performance, and enhanced user satisfaction while aligning IT operations with business needs.

Key Responsibilities :

• Provide technical support to users via phone, email, or in person.
• Troubleshoot and resolve hardware and software issues.
• Install, configure, and maintain IT equipment and software applications.
• Manage IT service requests, ensuring timely and effective resolution.
• Monitor service performance and implement improvements where necessary.
• Collaborate with cross-functional teams to enhance service quality and efficiency.
• Develop and maintain service level agreements (SLAs).
• Build and maintain strong relationships with end-users and stakeholders.
• Communicate updates and system changes to customers.
• Document all service activities and maintain an accurate inventory of IT assets.
• Generate reports on service performance, identifying trends and recommending improvements.
• Support IT-related projects such as network upgrades, UPS and AV support, and tool integrations.
• Ensure adherence to quality standards through regular audits and corrective actions.
• Stay updated on industry trends and best practices to continuously improve service delivery.

Required Skills :

Preferred Skills :

Certifications :

CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation (highly desirable).

Education :

Bachelor’s degree in Computer Science, Information Technology, or a related field.

3–5 years of experience in IT support or service delivery roles, or equivalent experience.

Education : Bachelors Degree

Certification : Microsoft Certified Professional

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT / Software, e-Learning / Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based / SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national / ethnic region, disability, or any other basis.

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT / Software, e-Learning / Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based / SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national / ethnic region, disability, or any other basis.