Process Improvement Educator- FT- Days- Cerner Informatics

DHR Health - US:TX:Edinburg - Days

Summary:

POSITION SUMMARY:

The Process Improvement Educator will be responsible for providing end user training in the RMF or Clinic setting for business and clinical applications to team members who require training. The educator will also provide training for and be a resource in ambulatory clinic operations and will train on new processes or software that is being implemented within the clinics. The Educator will work closely with the IS Team on new applications deployed to offices in order to help train end users on use and effect on workflow within their office. The educator will also be tasked to perform data mining and analysis projects to determine sequence of need within clinics for process improvement projects for management.

POSITION EDUCATION/ QUALIFICATIONS:
High School diploma or GED, Required
MA Certificate, preferred
Associates Degree in Health Care related field, preferred
Intermediate level knowledge of MS Office (Word and PowerPoint) required
Advanced level knowledge of Excel, required
Position requires travel, valid driver's license and vehicle insurance are required

JOB KNOWLEDGE/EXPERIENCE:
Minimum of three years ambulatory clinic experience
Excellent verbal and written communication skills, and data analysis skills required
Critical thinking and problem solving skills, required
Ability to build positive working relationships with providers and teams in clinic locations
Strong organizational and analytical skills are required
Must be able to meet deadlines in a complex and fast paced environment
Must be able to work independently or in a team setting.
Understands and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information
Has knowledge of the operational working of a physician practice, both clinical and administrative areas Ability and willingness to travel to site /office locations on a daily basis

Responsibilities:

POSITION RESPONSIBILITES:
Provide real time, local, front-end business and clinical application training for all clinic staff (excluding Revenue Cycle system applications); Educates the clinic staff on business and clinical applications approved recommendations and configuration of tasks to ensure their understanding, knowledge, and compliance of workflows.
Assesses office teams, coordinates education of systems or processes needed, with existing or new functionality
Assists IS Team with training new (non-provider) staff on business and clinical applications including their functionality and effect on clinic operations
Collaborate with RMF clinical leadership team and IS team to report, trouble-shoot, and communicate issues for resolution.
PI Leadership team will include/cc PI Educator on new service requests
Collaborate with IS teams to facilitate system upgrades, enhancements, or changes and provide training to clinic teams on those changes as needed
Follow processes to open service requests with DHR IS Service Desk for identified issues. PI Educator will coordinate new requests
Provide remedial training to improve end-user proficiency in use of business and clinical applications
Collaborate with Regulatory and Compliance teams and Leadership to provide education on MIPS/MACRA initiatives and documentation requirements
Own and create a positive experience environment for end-users in each engagement.
Identifies system-related discrepancies; escalates to leadership
Trains designated team members on the Business Intelligence reporting and use of self-service reports
Performs random chart review process to verify appropriate system utilization
Works with frequent interruptions
Collaborates and participates in scheduled user group meetings Serves as a resource to providers and end-users

Other information:

LINES OF REPSONSIBILITES:

(Chain-of-command)

1. Director

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC:

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT: (ADA):

A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria.

The following table provides physical requirements that will be associated with, but not limited to, this position:
Light/moderate lifting up to 20 lbs, from the floor to shoulder height.
Yes
Kneeling
Yes
Must be able to assist other employees with lifting more than 20 lbs.
Yes
Walking
Yes
Light/moderate carrying up to 20 lbs.
Yes
Standing/Squatting
Yes
Straight pulling
Yes
Sitting
Yes
Pulling hand over hand
Yes
Pushing
Yes
Repeated bending
Yes
Stooping/Bending
Yes
Reaching above shoulder
Yes
Climbing Stairs
Yes
Simple grasping
Yes
Climbing Ladders
No
Dual simultaneous grasping
Yes
Depth Perceptions needed
Yes
Ability to see
Yes
Identify Colors
Yes
Operating office equipment
Yes
Twisting
Yes
Operating mechanical equipment
Yes
Crawling
No
Ability to read and write
Yes
Ability to Count
Yes
Ability to hear verbal communication without aid
Yes
Operating Personal Vehicle
Yes
Ability to comprehend written/verbal communication
Yes
Other: Ability to deal with stress
Yes
OSHA Category
III

B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.

C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

D. Aptitudes: HIGH 1 2 3 4 5 6 LOW

Intelligence: General learning ability: The ability to "catch on" or understand instructions and underlying principles. Ability to reason and make judgments. 3

Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3

Numerical: Ability to perform arithmetic operations quickly and accurately. 2

Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to "visualize" objects or two or three dimensions, or to think visually of geometric forms. 2

Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3

Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2

Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3

Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3

Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3

Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3

Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3

I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.

If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.

Employee Signature: ________________________________ Date: ____________________

Transfer/Hire Date Effective: ________________________.