Table Games Dealer - PT

GENERAL SUMMARY

The dealer shall efficiently deal and protect assigned games as described in established Pechanga Resort Casino (PRC) SOPs, policies, procedures, and internal controls, and maintaining compliance with rules, laws, and regulations. In poker, the dealer is also responsible for filling and exchanging chips on the poker floor while protecting the casino bank.

FOUR DIAMOND SERVICE AGREEMENT

All team members will display a four-diamond commitment to guest service through the delivery and maintenance of the quality standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Adhere to and ensure compliance with all PRC policies, procedures, SOPs, and internal controls and government regulations.
• Maintain and ensure adherence to all internal and external regulations, policies and procedures within assigned games.
• Protect and maintain integrity of assigned games and assets.
• Exchange currency for gaming chips and pay or collect bets according to house rules.
• Ensure accuracy and completion of all signatory paperwork specific to assigned games.
• Effectively communicate with supervisors and obtain required approvals and acknowledgements according to established policies and procedures.
• Maintain excellent grooming and personal conduct according to PRC standards.
• Acknowledge, greet, and converse (in a friendly, courteous, and professional manner) with guests who play at or approach assigned games.
• Interact with department and PRC team members in a professional and positive manner to foster good rapport, promote team spirit, and ensure effective two-way and cross-culture communications.
• Sustain a courteous attitude and pleasant demeanor in all relations including guests and fellow team members
• Abide by all company policies of PRC.
• Other duties as assigned.

ACCOUNTABILITY : This position does not have supervisory responsibilities.

QUALIFICATIONS AND GUIDELINES

EXPERIENCE / TRAINING / EDUCATION : Prefer one year dealing experience and must pass dealing auditions.

COMMUNICATION SKILLS : This position requires the ability to read, understand, and speak English to communicate with guests and team members.

MATHEMATICAL SKILLS : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY : This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. This position also requires the ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS :

SKILLS / ABILITIES :

DISCLAIMER :

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job.