Customer Support Operations Specialist

A company is looking for a Customer Support Operations Generalist.

Key Responsibilities

Communicates with corporate personnel and external customers, responding to correspondence through various channels

Compiles and reviews orders related to billing program or service issues, correcting business process exceptions

Processes customer inquiries, complaints, and requests, ensuring timely follow-up and resolution

Required Qualifications

One or more years of experience in researching, analyzing, and interpreting complex customer data

Experience with CARE and Income Qualified programs is preferred

Familiarity with software such as C4, S4, SAP, Microsoft Excel, Outlook, and SharePoint

Ability to lift up to 25 lbs and operate basic office equipment