IT Support Specialist

Salary : $43,680 - 58,240 per year

Requirements :

• I seek individuals with experience in IT support or help desk roles.
• A strong understanding of computer systems, mobile devices, and POS technology is essential.
• Excellent troubleshooting abilities and the capability to communicate technical concepts in layman's terms are required.
• A customer-focused attitude with exceptional communication skills is a must.
• The ability to manage multiple tasks and perform effectively under pressure in a dynamic environment is crucial.

Responsibilities :

You will serve as the initial point of contact for technical assistance across our corporate and store teams.

Your role includes providing Tier 1 support, which involves password resets, account unlocks, and troubleshooting hardware, software, and network issues.

You will support back-office systems such as computers, printers, security cameras, and battery backups.

You will assist with IT projects by deploying and maintaining point-of-sale systems, servers, and workstations.

Documenting all support interactions for knowledge base development and process enhancement will be part of your responsibilities.

Installing and configuring hardware / software for new and existing store locations will be required.

You will diagnose connectivity problems and escalate complex issues as necessary.

Delivering remote support for employees and ensuring a seamless onboarding process for new store systems will be part of your duties.

Technologies :

Hardware

Support

Mobile

Network

Security

Backbone

More :

At DiBella’s, we value the role of technology in delivering outstanding service. By joining our team, you will play a vital role in ensuring our operations run smoothly while working within a collaborative and supportive environment. If you are passionate about IT and enjoy helping others, we want to hear from you!

Job Type : Full-time

Pay : $21.00 - $28.00 per hour

Expected Hours : 40 per week

Benefits :

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Work Location : In-person

last updated 47 week of 2025