Commercial Service Coordinator

Commercial Service Coordinator

The Service Coordinator acts as the primary hub for the service department. As the Service Coordinator you will be responsible for coordinating repair work with customers & technicians, paying invoices and providing overall administrative duties for the department.

Primary responsibilities include :

• Schedule, quote and discuss repair services with customers and technicians
• Provide updates to customers on services and invoices both in person and over the phone
• Communicate with management about any issues related to invoicing, customer complaints and technician needs
• Dispatch field service technicians to customer sites
• Open work orders and updating systems with service history
• Process and close work orders for completed work
• Create purchase order numbers and code invoices for accounts payable

Additional responsibilities include :

To be successful in this position you should have a prior experience in an administrative role, be able to provide a superior customer experience, have excellent problem solving skills and be able to work independently. This position will place you in both an office and shop setting.

Education / experience :

Required qualifications / skills :

Preferred qualifications / skills :

At Yancey Bros. Co, we are always looking to add people to our team who share our core values :

Ideal candidates will demonstrate the following values :

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive pay structure :

Employee wellness program :

Personal time off :

Career development :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.