AV Dispatch Support Lead

Job Description

Job Description

OUR COMPANY :

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO :

As the AV Dispatch Support Lead for our AV Dispatch Team, you will play a pivotal role in managing the daily operations, performance, and growth of a remote team of AV support technicians. This hands-on leadership role requires a strong technical foundation in AV systems, proven team management experience, and a strategic mindset to scale and optimize support operations.

To be successful in this role, you must demonstrate technical proficiency and experience with professional AV platforms and protocols, including but not limited to Crestron , Biamp , QSC , Extron , and Dante . Your expertise will be critical in guiding the team through troubleshooting, configuration, and support of complex AV environments. You will combine people leadership, technical depth, and operational management to ensure seamless service delivery and exceptional client satisfaction.

KEY RESPONSIBILITIES :

Team Leadership & Management

• Lead and manage a team of remote dispatch technicians, ensuring daily operations run smoothly.
• Monitor team performance, set clear goals, and provide regular feedback and coaching.
• Manage scheduling, workload distribution, and shift coverage to maintain service levels.

Escalation & Incident Management

Recruitment, Training & Development

Operational Excellence

Customer Experience & Relationship Management

ESSENTIAL CRITERIA :

DESIRABLE CRITERIA :

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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Pay Range

$120,000—$140,000 USD