Customer Service RepresentativeAspire Heating & Cooling • Winston-Salem, NC, US
Customer Service Representative
Aspire Heating & Cooling • Winston-Salem, NC, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Responsible for booking calls on the board. Outbound from our database for the best calls first until we're too busy with inbound calls. Answer incoming calls, emails, and messages with professionalism and care Schedule service appointments and coordinate with our field team Provide friendly and knowledgeable support to customers before, during, and after service Maintain accurate records in our customer management system Help resolve customer concerns and ensure every customer interaction ends on a positive note At least 1 year of experience in a customer service or dispatching role (HVAC or trades industry preferred but not required) Excellent communication and problem-solving skills Strong attention to detail and organizational abilities A calm, friendly demeanor-even under pressure A team-first mindset and a commitment to delivering an exceptional customer experience
Job Description
Job Description
Elevate Your Career with Aspire
At Aspire Heating & Cooling , we're more than just a home service company-we're a team dedicated to Elevating Lives One Person at a Time . We take pride in supporting our community and investing in our employees. If you're a Customer Service Representative looking for a long-term career-not just a job-we'd love to meet you!
Why Join Aspire?
- Competitive Pay : $17 - $22 per hour, depending on experience, plus opportunities for bonuses
- Growth & Training : We provide ongoing training and development to help you sharpen your skills and grow in your career
- Work / Life Balance : Monday-Friday schedule, 6 paid holidays, a floating paid day off for your birthday month, and progressive vacation accruals based on tenure (up to 4 weeks)
- Supportive Team Culture : Join a team that values communication, collaboration, and mutual success
Our Mission, Vision, and Core Values :
Mission - Provide exceptional service with integrity and respect for all.
Vision - Redefine excellence in the trades.
Core Values : Respect - Demonstrating professionalism, kindness, and consideration in all interactions.
Integrity - Fostering a culture of transparency, accountability, and trustworthiness.
Commitment - Continuously learning and improving to serve with humility.
What You'll Do :
What We're Looking For :
Ready to grow with a company that puts people first? Apply today and help us continue Elevating Lives-One Person at a Time.
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Customer Service Representative • Winston-Salem, NC, US
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