Service Desk Analyst

A company is looking for a Service Desk Analyst to provide Level 1 technical support to users.

Key Responsibilities

Provide general IT end-user support through various communication channels

Diagnose technical issues and provide first-level support, including troubleshooting hardware and software

Document and escalate unresolved issues while ensuring proper ticket management

Required Qualifications

6-12 months of experience in a Service Desk or technical support role

6-12 months of customer service experience in a professional setting

High School Diploma or GED

Strong troubleshooting and documentation skills

Ability to work weekdays from 9 : 00am-5 : 00pm EST