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E-commerce Operation Manager
E-commerce Operation ManagerRemote VA • Rochester, NY, US
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E-commerce Operation Manager

E-commerce Operation Manager

Remote VA • Rochester, NY, US
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E-commerce Operations Manager

We are seeking a detail-driven and proactive E-commerce Operations Manager to oversee the day-to-day operations of our Amazon and BWP storefronts. This role encompasses managing inventory, optimizing listings, and delivering excellent customer service to ensure a seamless online shopping experience. The ideal candidate is resourceful, organized, and experienced in navigating Amazon Seller Central and related platforms.

Key Responsibilities :

  • Manage all product listings on Amazon and BWP, ensuring accuracy, SEO optimization, and brand consistency
  • Monitor and maintain stock levels across platforms; coordinate restocking and updates with the warehouse team
  • Respond promptly and professionally to customer inquiries, concerns, and reviews
  • Track store performance metrics and deliver actionable insights to improve sales and customer satisfaction
  • Oversee order processing, fulfillment coordination, and returns
  • Collaborate with the marketing team to implement promotional strategies
  • Maintain and analyze daily performance logs using Excel or similar tools
  • Ensure compliance with marketplace policies and operational best practices

Qualifications : Required :

  • At least 1 year of experience managing Amazon storefronts, including Seller Central
  • Proficient in Microsoft Excel, with ability to manage and analyze data
  • Excellent communication and customer service skills
  • Strong organizational abilities and attention to detail
  • Familiarity with tools such as Shopify, Monday.com, Grasshopper, or similar platforms
  • Ability to work independently and meet deadlines consistently

    • Preferred :

  • Experience managing BWP or other niche marketplaces
  • Basic knowledge of graphic editing or product photography standards
  • Prior experience in consumer goods or food product industries is a plus
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