Senior Operations Analyst

Operations Analyst

Crum & Forster (C&F) is seeking a dynamic and analytical Operations Analyst to join our Commercial and Executive Team. This role will serve as a strategic partner to business units, driving operational excellence through structured and unstructured problem solving. The ideal candidate will leverage data, process knowledge, and business acumen to identify opportunities, develop solutions, and support the implementation of initiatives that enhance efficiency, effectiveness, quality and customer experience.

What you will do for C&F :

• Business Partnership : Collaborate with underwriting, Digital Team and other business units to understand operational challenges and opportunities.
• Problem Solving : Lead and support both structured (data-driven, process improvement) and unstructured (ambiguous, cross-functional) problem-solving initiatives.
• Quality Assurance : Monitor and evaluate QA strategy, ensuring compliance with standards and identify areas for improvement.
• Data Analysis : Collect, analyze, and interpret operational data to identify trends, root causes, and actionable insights.
• Process Improvement : Map, evaluate, and redesign business processes to improve efficiency, reduce costs, and enhance service quality.
• Project Support : Assist in the planning, execution, and monitoring of operational projects and initiatives.
• Reporting : Develop and maintain dashboards, reports, and presentations for stakeholders at all levels.
• Change Management : Support the adoption of new processes, technologies, and best practices across the organization.
• Stakeholder Engagement : Facilitate meetings, workshops, and brainstorming sessions to drive consensus and action.
• Continuous Learning : Stay current on industry trends, regulatory changes, and emerging technologies relevant to P&C insurance operations.

What you will bring to C&F :

What C&F will bring to you

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know.

For California Residents Only : Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https : / / www.cfins.com / onlineprivacypolicy / ca / noticeatcollection / for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $50,600.00 to a maximum of $95,300.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and / or performance-based variable pay programs.