Member Services Advocate

A company is looking for a Member Services Advocate to support insurance processing and provide exceptional customer service.

Key Responsibilities

Handle member inquiries and resolve issues while maintaining a high standard of service

Enroll members in coverage and process reinstatement forms according to guidelines

Collaborate with management to address member complaints and ensure a positive member experience

Required Qualifications

High School degree required; some college coursework preferred

Minimum 2 years of customer service experience, preferably in insurance or a call center

Basic understanding of life insurance operations and products preferred

Ability to perform accurate mathematical calculations

Flexibility to work overtime and weekends as needed