Software Product Trainer

Job Description

Job Description

Summary :

The Software Product Trainer (internal title is IT Support Technician) is responsible for delivering comprehensive training, user enablement, and technical support for the organization’s construction management and field operations software platforms. This role ensures that internal teams, contractors, and external partners can effectively use the platform to support project planning, execution, and operational performance.

The ideal candidate has strong communication skills and a solid understanding of construction workflows, field operations, telecom or utility deployment, and software systems used in these environments.

Please note : This position is located 100% on-site at our Corporate office in Boca Raton, FL. This is not a hybrid nor a remote role.

We will only consider local candidates within 40 minutes commute from our office in Boca Raton, FL. No out-of-area candidates will be considered unless already completing self-relocation to area timely.

No external recruiting firms will be used for this search.

What You'll Do : Training

• Develop and deliver engaging training sessions (virtual and in-person) for new and existing users across construction management and field operations platforms.
• Create training materials—including user guides, workflow documentation, quick reference sheets, and video tutorials—tailored to construction and infrastructure deployment processes.
• Deliver refresher and feature update sessions following product enhancements or changes to construction workflows.
• Assess user proficiency and provide targeted coaching to improve adoption and platform utilization.

Support

System & Product Administration

Continuous Improvement

Minimum Qualifications :

Skills & Competencies :

About Us :

As fiber build experts, ByVerTek provides turnkey services for broadband infrastructure projects where failure is not an option. From design, engineering and locating, to aerial and underground construction and fiber-to-the-home fulfillment, we help digital providers build, upgrade, and maintain the physical infrastructure for delivering high-speed Internet, video, voice, wireless and IoT services – from residential and commercial builds to state-wide fiber network expansions. Our dedication to do it all correctly, safely, on time and on budget has earned us ongoing business from many of the biggest names in the industry. For additional information, please review our website at www.ByVerTek.com.

We Offer Our Employees :

EEO Statement :

ByVerTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.