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Patient Care Coordinator II
Patient Care Coordinator IIOrthopedic One • Columbus, OH, United States
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Patient Care Coordinator II

Patient Care Coordinator II

Orthopedic One • Columbus, OH, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
  • POSITION SUMMARY
    • Assists physicians and staff in coordinating and providing patient care. Functions as primary liaison between patients, staff, and physicians.
  • RESPONSIBILITIES AND ACCOUNTABILITIES
    • Clinical:
      • Assists surgeon during office hours by facilitating patient flow, accompanying patients to exam/procedure rooms, assisting patients as needed with walking, transfers, dressing, specimen collection and preparing for exam.
      • Provides patient education related to treatment
      • Answers, triages and returns phone calls
      • Communicates changes to clinic schedule as needed
    • Patient Care:
      • Removes or applies wound dressing
      • Assists in the application or teaching related to bracing/casting
      • Removes sutures or staples after physician assessment of wound
      • Prepares supplies and draw up injections for physician
      • Electronically retrieves x-ray, MRI, or other records for physician
    • Administrative:
      • Obtains insurance pre-certification as needed for diagnostic procedures, treatment, medication, or surgery.
      • Books surgery and completes all associated surgery paperwork, prepares consents, etc.
      • Schedules pre-admission testing for patients by contacting PCP or hospital
      • Assures that any special surgical instruments/devices or DME have been ordered for surgery and post op care
      • Sends completed pre-admission testing to appropriate surgery location prior to patient surgery
      • Prepares x-rays and other patient information for doctor to take to surgery
      • Completes disability forms or other documents requested by patients, reviewing with physicians as needed
      • Works with Patient Accounts department to ensure that hospital charges or consults are entered for billing and works to resolve any missing ticket reports or answer any coding questions
      • Provides coverage for vacation/sick calls from other clinicians
      • Develops and maintains pre-op patient education program. May be class format or one-on-one incorporating printed materials, audio/visual aids, etc. to ensure patients receive and understand pre-operative instructions
      • Places prescription refill orders at direction of physician
  • TEAMWORK
    • Teamwork:
      • Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision.
      • Works cooperatively and refrains from participating in negative conversations.
      • Shares knowledge and insights with co-workers in a constructive manner.
      • Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers.
      • Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.
  • POLICIES AND PROCEDURES
    • Policies and Procedures
      • Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
      • Provides assistance and support to leadership in implementing policies and procedures as necessary.
      • Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.
  • QUALIFICATIONS
    • Education, Experience, Certification and Licensure Requirements:
      • Candidates will be required to have completed a medical assisting or comparable education. Certification related to the educational program is desired. Prior experience in a physician office setting is essential, preferably in an orthopedic or surgical environment. Previous casting experience desired. Must maintain current CPR certification.
  • #INDO3HR
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Patient Care Coordinator II • Columbus, OH, United States

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