Clinical Nurse Educator Manager

Clinical Nurse Educator Manager - Specialty Hub Services Location: Remote, with some travel to Pittsburgh, PA Reports to: Senior Vice President, Client Services Salary Range: $80,000 – $110,000 annually We are seeking a Clinical Nurse Educator Manager to lead a team of telehealth nursing professionals supporting patients with rare and complex diseases through specialty pharmacy hub programs. This role is a clinical and operational “player-coach” position , blending hands-on clinical expertise with team leadership, workflow optimization, and stakeholder collaboration. The Supervisor will initially oversee a team of 4–6 Nurse Care Navigators , serving as the clinical authority for infusion-based therapies while ensuring seamless execution of patient education, adherence support, insurance navigation, and care coordination from prescription to treatment. This role is ideal for an RN who has successfully transitioned out of bedside care and thrives in the specialty pharmacy / hub services environment , where clinical judgment, systems thinking, and patient advocacy intersect. The Mission Lead & Develop a high-performing Care Navigator team Own the Clinical Narrative for complex infusion therapies Optimize the Patient Journey across providers, payers, pharmacies, and infusion sites Build Scalable Infrastructure for growing rare disease programs Key Responsibilities Team Leadership & Development Supervise, mentor, and develop a team of Nurse Care Navigators, providing coaching, performance feedback, and professional development. Serve as a hands-on leader who can step in during high volume, coverage gaps, or complex cases. Ensure consistent delivery of empathetic, accurate, and patient-centered telehealth nursing support. Conduct regular quality reviews of clinical interactions, documentation, adherence coaching, and motivational interviewing. Lead team huddles, clinical refreshers, and ongoing training to reinforce disease-state expertise, product knowledge, and program updates. Foster a collaborative, accountable, patient-first culture aligned with nursing best practices. Clinical Excellence & Subject Matter Expertise Act as the clinical SME for assigned therapies, including infusion administration, dosing, side-effect management, and monitoring requirements. Support Care Navigators in assessing patient needs, adherence barriers, and clinical risk factors. Provide escalation support for complex clinical, psychosocial, or therapy onboarding challenges. Ensure proper identification, escalation, and reporting of adverse events, product complaints, and safety concerns. Collaborate with infusion centers, specialty pharmacies, and provider offices to integrate Care Navigator services per HUB protocols. Operational Oversight & Program Management Ensure execution of all program deliverables, KPIs, business rules, and regulatory requirements. Monitor staffing levels, call volumes, workload distribution, and service levels. Oversee documentation accuracy, timeliness, and HIPAA compliance. Track team performance metrics (adherence outreach, follow-ups, education completion, quality scores) and implement improvement plans. Assist in developing and updating SOPs, training materials, job aids, and workflow documentation. Partner with internal leadership to streamline processes and enhance the end-to-end patient experience. Stakeholder & Client Collaboration Serve as a liaison between Care Navigator teams and external partners, including HCP offices, infusion centers, specialty pharmacies, payers, and manufacturer clients. Address escalated patient, provider, or client concerns with urgency and professionalism. Participate in client meetings, business reviews, launch readiness activities, and cross-functional initiatives. Support system enhancements, process rollouts, and change-management efforts. Continuous Improvement & Quality Assurance Analyze performance trends, patient feedback, and operational bottlenecks. Lead initiatives to improve patient adherence, onboarding efficiency, satisfaction, and clinical outcomes. Implement corrective action plans to address quality gaps or compliance issues. Support audit readiness and participate in internal and external audits. Required Qualifications Active, unrestricted Registered Nurse (RN) license. Bachelor of Science in Nursing (BSN) required. 3–5+ years of clinical nursing experience. 2+ years in a leadership, team-lead, mentorship, or quality oversight role. Experience in specialty pharmacy hub services, telehealth nursing, case management, or patient support programs . Strong understanding of the “script-to-needle” journey , including benefits verification, access barriers, and care coordination. Excellent verbal and written communication skills with both clinical teams and external stakeholders. Proven ability to lead, coach, and hold teams accountable in a fast-paced environment. Proficiency with Microsoft Office and comfort navigating multiple systems simultaneously. Strong organizational, prioritization, and critical-thinking skills. Working knowledge of reimbursement processes, copay/affordability programs, and foundation support pathways. Preferred Qualifications Prior supervisory or quality-review experience within a specialty hub or patient services program . Clinical background in infusion, oncology, rheumatology , or chronic specialty disease states. OCN or similar certification a plus. Experience developing training content or coaching motivational interviewing. Strong presentation skills for client-facing discussions and leadership reviews. Work Environment & Schedule Required onsite presence during initial training (approximately 3+ days/week for the first 6–8 weeks ). Post-training travel is typically monthly or bi-monthly , depending on program needs. Monday–Friday schedule covering program hours (8:00 AM – 8:00 PM); flexibility required to support team needs during high-volume periods. Standard office and telecommuting equipment required; employees must maintain a private, secure home workspace. If applicable, we encourage you to apply!