Operations Area Manager

Operations Area Manager | Ripple Fiber

We are looking for an Operations Area Manager to join our growing team that will cover the state of Michigan.

At Ripple Fiber, we deliver more than high-speed internet. We're creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America's most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

About the Role

As an Operations Area Manager, you will oversee the daily operations of their team, ensuring that tasks are completed efficiently and effectively. This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues. Typically, it leads occupational staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates. Oversee and optimize the planning, deployment, maintenance, and performance of network infrastructure, directing and developing teams to ensure seamless connectivity, compliance with company and regulatory policies, and the efficient operation and support of a broad range of services.

Responsibilities

• Supervises and manages team of employees, including technicians, installers and filed supervisors.
• Leading regular huddles to discuss and direct assignments.
• Overseeing the flow and distribution of inventory and supplies.
• Project management, including coordination of materials, scheduling and third-party vendors.
• Working with dispatch in apportioning work orders amongst crew.
• Ensuring allocation of work.
• Maintaining technician work schedules.
• Attendance management.
• Maintaining and reviewing records used to supervise employees, such as work order close out narratives, key metric reports, and time entries.
• Identifying potential issues and missed customer-services opportunities from prior days' work.
• Providing feedback, training, and coaching to employees; ensuring employees exhibit care and proper handling of hardware.
• Evaluating and appraising employee performance.
• Recommending promotions for high-performing employees and discipline for employees who fail to meet expectations.
• Interviewing, and gauging the skill level of potential hires and transfers.
• Identifying and removing roadblocks.
• Conducting in-field safety and quality inspections.
• Act as single point of contact for virtually all customer escalations.
• Resolving customer complaints.

Required Experience : 3+ years of network-related technical experience, some of which was in a supervisory role.

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you're passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.