Key Responsibilities
- Customer Service
- Deliver exceptional customer service by adhering to Lowe's customer service policies and procedures.
- Build strong relationships with vendors, ensuring merchandise resets are executed according to specifications.
- Collaborate with the Merchandising Service team and management, effectively communicating project priorities and needs.
- Analyze metrics and provide constructive feedback on project execution and in-store service.
- Although direct customer interaction will be limited, engage with customers as opportunities arise by :
- Understanding their needs and assisting in locating, demonstrating, selecting, carrying, and loading merchandise.
- Responding knowledgeably to customer and employee inquiries and guiding them through the store.
- Show sincere appreciation to customers.
- Communicate product information clearly, including stock availability, special orders, features, benefits, application, and warranty details.
- Merchandising Duties
- Execute merchandising tasks such as moving stock, building displays, and utilizing power equipment.
- Identify and remove damaged products, ensuring they are logged and sent to the Return to Manufacturer area.
- Prepare buyback items for shipping and ensure correct pricing and signage are displayed.
- Update signage and validate product location information throughout the store.
- Optimize product placement to enhance sales opportunities.
- Coordinate with store leadership on clearance and damaged merchandise.
- Maintain proper product organization in bins and boxes.
- Fill plant racks according to standards and maintain plant displays.
- Store Cleanliness and Safety
- Complete required documentation for merchandise tasks, including service details and photographs.
- Ensure all display items are safe and in good condition.
- Address cleanliness by removing trash and organizing materials.
- Replace light bulbs and report maintenance issues.
- Recognize signs of theft or security risks and report promptly.
- Follow safety protocols and maintain a secure work environment.
- Operate necessary store equipment safely.
- Perform additional duties as assigned.
- Ensure accurate pricing labels are displayed in-store in compliance with pricing policies.
Required Qualifications
High school diploma or GED, or equivalent work experience.Preferred Qualifications
6 months of experience on the sales floor at Lowe's.6 months of experience with product merchandising, including reading planograms and setting up displays.3 months of experience operating power equipment such as lifts and order pickers.Pay Range : $16.90 - $17.20 per hour. Starting pay may vary based on factors such as position, location, education, training, and experience.
Associate Benefits
Many benefits for full-time and part-time associates, including health, vision, and dental insurance, paid vacation, and tuition assistance.401(k) retirement account with company match.Education support programs including tuition assistance and scholarships.Lowe's Associate Discount and various discretionary benefits, including annual bonuses.Lowe's is an equal opportunity employer and values diversity in its workforce.