Community Health Worker - SE Primary Care

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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:

Full time

Department:

South End Washington Primary Care

All Locations:

1601 Washington Street, 400 Shawmut Avenue

Position Summary:

NeighborHealth South End Primary Care is seeking a dedicated Community Health Worker (CHW) to join our Primary Care Department. As an integral member of our care team, the CHW will initiate, build, and sustain relationships that promote the health and well-being of individuals and families in underserved communities. Utilizing various outreach methods, the CHW will connect healthcare, social services, and community resources, providing culturally appropriate health education and support. This role requires flexibility, as outreach methods may include in-person, phone, or telehealth visits in various settings, including the community, homes, facilities, or health centers.

Key Responsibilities:

• Conduct outreach calls to engage enrollees and caregivers in care management programs.
• Collaborate with team members to develop and implement tailored outreach plans.
• Identify and address barriers to healthcare access in homes and communities.
• Provide information, referrals, and resources to meet clients' needs.
• Schedule and accompany enrollees to provider visits and community services.
• Build trusting relationships with clients, families, and community agencies.
• Act as a liaison between enrollees and community service organizations.
• Conduct follow-ups, motivational interviewing, and goal setting with clients.
• Ensure culturally competent services and support diverse populations.
• Assist with access to community resources, Medicaid applications, and benefits.

Qualifications:

• Education: Bachelor’s Degree preferred or HS Diploma with equivalent experience (3+ years) in public health or community engagement.
• Experience: Clinical or special services setting experience with Medicare, Medicaid, or Special Needs populations. Certifications (CHW, Engagement Specialist, Medical Assistant) preferred.
• Transportation: Valid Driver’s license and reliable transportation.

Benefits:

• Medical, dental, and vision coverage.
• Life and disability insurance.
• 401(k) retirement plan.
• Tuition reimbursement.
• Flexible spending and transportation accounts.
• Paid holidays, vacation, sick, and personal time.
• Generous staff development benefit.
• Excellent malpractice coverage.
• Pet insurance.
• And much more.

Pay:

• Starts at $21.95 up to $32.93 depending on experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.