We are seeking an Service Manager to join our team! You will be responsible for providing customers with a memorable dining experience. The Service Manager is passionate about providing Guests with the best experience possible. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow, and explore your career potential.
Essential Duties and Responsibilities:
✓ Cajun Hospitality/ TIP-TOP
✓ Suggestive Selling
✓ Service Basics
✓ H.E.A.R.T.
✓ Manage Alerts
✓ Drive Thru service with speed initiatives
✓ Cross-training of team members and PA completions
✓ Echo communication from Service Team to Production Team
✓ LTO training of procedures and follow-up of the execution
✓ Onboarding of new Service Team Members (includes orientation, training, and follow-up on PA)
✓ 5-day New Hire Training plan executed, schedule NH and cross training
✓ Developing a Pros Team or crew trainers
✓ Completing and analyzing the Service Tracker
✓ Weekly forecasted sales to be submitted to RGM by EOD Monday
✓ Weekly Food and chicken orders
✓ Weekly writing of schedule to be submitted to RGM by EOD Tuesday
✓ Weekly review and goal setting for the shift huddles
✓ Weekly review and goal setting for the restaurant’s rSuccess Scorecard /ACR
✓ Handling guest complaints and Qualtrics alerts
✓ All management team and team members have access to Popeyes Academy
✓ Tracking the progress of team members and the management team in the Popeyes Academy
✓ Document smallwares that needed to be purchased for the service area by completing the Smallware
Inventory in Zenput.
✓ Communicates with the RGM regarding ongoing issues with the production and service team
✓ All Daily tasks for the Image Calendar completed in Zenput
✓ Dining room and packing areas are neat, clean, and organized
✓ Curb Appeal – landscaping, corners of the parking lot, signage, drive-thru menus, trash cans
✓ Cashier/Drive-Thru areas are neat, clean, and organized
✓ Marketing Materials, POPs, and table tents are in good condition
✓ Proper FOH closing procedures are being followed
✓ Accountable for Drive-thru times
✓ Service Tracker completed daily
✓ IDMB/ODMB and Music in working condition
Working Hours
-Works 45-50 hours per week. (The first 40 hours are the regular hourly rate while the excess hours are a time-and-a-half rate)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
Sailormen, Inc. was founded in 1984 and is a growing Popeyes franchisee that operates over 150 restaurants in the Florida and Georgia markets. We believe that our people are the key ingredients to our success as our business continues to grow.
Service Manager • Lakeland, FL, US
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...[internal_linking.show_more]
If you're a hands-on leader who thrives in a fast-paced, team-oriented environment, this is your chance to step up and make an immediate impact.You'll play a critical role in supporting store opera...[internal_linking.show_more]
If you're a hands-on leader who thrives in a fast-paced, team-oriented environment, this is your chance to step up and make an immediate impact.You'll play a critical role in supporting store opera...[internal_linking.show_more]
At Keeley Companies, we believe in empowering our people and fulfilling career aspirations.Keeley is a career destination with countless opportunities for advancement, and a world-class family cult...[internal_linking.show_more]
Now Hiring: Field Service Coordinator.Century Cabinets is seeking a Field Service Coordinator to support our operations team by managing installation schedules, coordinating with field staff, and e...[internal_linking.show_more]
Automotive Assistant & Service Managers.NTB and Tire Kingdom are proud to join the.We're looking for full-time Automotive Assistant and Service.Managers to join Team Mavis at one of our state-of-th...[internal_linking.show_more]
Automotive Assistant & Service Managers.Put your career into high gear with Mavis Tires & Brakes at Discount Prices! We're looking for full-time Automotive Assistant and Service Managers to join Te...[internal_linking.show_more]
If you're a hands-on leader who thrives in a fast-paced, team-oriented environment, this is your chance to step up and make an immediate impact.You'll play a critical role in supporting store opera...[internal_linking.show_more]
If you're a hands-on leader who thrives in a fast-paced, team-oriented environment, this is your chance to step up and make an immediate impact.You'll play a critical role in supporting store opera...[internal_linking.show_more]
Commercial Lines Client Service Manager.The Commercial Lines Client Service Manager is responsible for assisting producers and clients in maintaining insurance coverage for commercial lines of insu...[internal_linking.show_more]
If you're a hands-on leader who thrives in a fast-paced, team-oriented environment, this is your chance to step up and make an immediate impact.You'll play a critical role in supporting store opera...[internal_linking.show_more]
If you're a hands-on leader who thrives in a fast-paced, team-oriented environment, this is your chance to step up and make an immediate impact.You'll play a critical role in supporting store opera...[internal_linking.show_more]
Interviews: Will be done in person.Dress: Jeans with no rips, tears, or holes.Open toed shoes are okay, but if you need to walk through the warehouse you will need closed toe shoes.Day-to-Day Job D...[internal_linking.show_more]
Fantastic Revenue Cycle Management Firm is Looking to Hire an Onsite Revenue Cycle Operations Leader in Florida!.This Jobot Job is hosted by: Joshua Tacke.Are you a fit? Easy Apply now by clicking ...[internal_linking.show_more]
PURPOSE OF YOUR WORK At Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests.As a member of the Corporate Field Operations team you will be respon...[internal_linking.show_more]
Bayonet Plumbing, Heating, and Air Conditioning, a division of IES is looking for a successful and driven professional to take on the role of Plumbing Service Area Manager.The Area Manager will pla...[internal_linking.show_more]
If you're a hands-on leader who thrives in a fast-paced, team-oriented environment, this is your chance to step up and make an immediate impact.You'll play a critical role in supporting store opera...[internal_linking.show_more]
If you're a hands-on leader who thrives in a fast-paced, team-oriented environment, this is your chance to step up and make an immediate impact.You'll play a critical role in supporting store opera...[internal_linking.show_more]
