Customer Success Manager (Traveling Position)

Customer Success Program Manager

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

We are seeking a relationship-driven Customer Success Program Manager to join our team. In this role, you will partner with customers to ensure they achieve maximum value from our solutions, improve patient outcomes, and drive organizational success.

The Customer Success Program Manager serves as a trusted advisor, guiding customers through onboarding, implementation, adoption, and ongoing optimization of our products and services.

Key Responsibilities

• Serve as a technical, clinical, and administrative resource to customers.
• Build strong and lasting relationships with clinical, operational, and executive stakeholders.
• Monitor customer health, utilization, and satisfaction to proactively identify risks and implement retention strategies.
• Collaborate with cross-functional teams to drive clinical adoption and customer success and ensure customer feedback informs continuous improvement.
• Provide strategic guidance on best practices, workflow optimization, and regulatory considerations related to device use.
• Identify expansion opportunities within accounts by understanding customer needs and aligning them with additional offerings.
• Ensure high customer satisfaction scores, contract renewals, and long-term success.
• Conduct regular business reviews to align solutions with customer goals, regulatory requirements, and patient care objectives.

Qualifications

What We Offer

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individuals potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and / or sexual orientations, and work together to fight the worlds most threatening diseases and enable access to care, united by one purpose : to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.