IT Operations Manager (Rochester)Golisano Institute for Business & Entrepreneurship • Rochester, New York Metropolitan Area, US
IT Operations Manager (Rochester)
Golisano Institute for Business & Entrepreneurship • Rochester, New York Metropolitan Area, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.part_time]
[job_card.job_description]Owning the IT operations function and ensuring excellent service while positioning the team to support the ever-developing needs of the Institute. Managing our strategic partnership with third-party Managed Services Provider (MSP) and managing on-site contract help desk personnel. Providing hands-on IT support and guidance to our campus community Spearheading IT projects, including facility build-outs and systems implementations Collaborating with leadership on IT strategy, policies, and innovative solutions Ensuring seamless technology experiences for campus events and auxiliary services Foster a collaborative relationship with our contracted MSP, ensuring exceptional service delivery that exceeds expectations Provide enthusiastic, hands-on assistance in resolving technical challenges and service requests from faculty, staff, and students Lead helpdesk activities with a focus on timely resolution and exceptional user experience, providing direct involvement and strategic oversight as needed. Proactively monitor and intervene on end-user tickets to ensure swift resolution and maintain high satisfaction levels with our third-party help desk provider Collaborate with our MSP to maintain and enhance network physical layer infrastructure, ensuring robust connectivity throughout our facilities Champion technology excellence for all auxiliary services, including campus store, dining services, and event management Partner with event planners to deliver outstanding IT support for campus events, including innovative AV setups, online ticketing systems, and emerging technology solutions Collaborate with the AVP of Technology to develop strategic project plans and maintain prioritization frameworks that align with Institute goals and timelines Lead and oversee diverse IT projects across the Institute, from traditional infrastructure to cutting-edge AI implementations, ensuring on-time and on-budget delivery Skillfully coordinate internal and third-party project resources, fostering teamwork and ensuring successful project outcomes Provide clear, actionable progress reports and maintain transparent communication with stakeholders Inspire and mentor a dynamic team of IT professionals, creating an environment where team members can grow and contribute to the institution's technological advancement Cultivate a culture of collaboration, innovation, and continuous improvement within the IT department, where creative problem-solving is celebrated Build strong partnerships with academic and administrative leaders to identify technology opportunities and deliver solutions that enhance teaching, learning, and institutional operations 7+ years of IT experience , including at least 2 years in a role directly supporting end users in a professional capacity 2+ years of direct supervisory experience , with a track record of developing and inspiring team members Hands-on expertise with IT operations, including installation, configuration, and maintenance of servers, networks, cybersecurity measures, and data storage systems, plus experience with system monitoring, backups, disaster recovery, and troubleshooting Strong proficiency with Microsoft technologies, including Office 365 and Azure, with practical experience applying these tools in academic or complex organizational environments Exceptional problem-solving abilities with the talent to communicate technical concepts effectively to non-technical stakeholders and successfully manage multiple demands and projects simultaneously Knowledge of IT compliance requirements in higher education (such as FERPA) and experience developing risk management strategies to ensure compliance with legal and accreditation standards Proven success working with external vendors and service providers to deliver high-quality technology solutions and services Experience managing IT budgets and ensuring cost-effective resource use aligned with institutional priorities Background supporting auxiliary services with technology including point-of-sale systems, inventory management, and event technology, ensuring seamless operations and integration Ability to develop and implement comprehensive IT strategies that align with institutional goals and leverage emerging technologies to enhance educational delivery and operational efficiency Must be able to move around campus and access equipment in offices, classrooms, and event spaces. Occasionally required to lift or move equipment (up to 50 pounds). Frequent use of hands for typing, handling tools, and setting up technology. Must be able to see and read computer screens and technical materials. Must be able to clearly communicate in person and over the phone. May occasionally work in tight spaces or around equipment. Some evening or weekend work may be needed to support events or resolve urgent issues.
This position requires consistent on-site presence. Remote or hybrid work arrangements are not available at this time.
POSITION SUMMARY
The Golisano Institute for Business & Entrepreneurship is seeking a passionate and collaborative IT Operations Manager to join our innovative technology team. This is an exciting opportunity for a solutions-oriented professional who finds joy in solving technical challenges, supporting users, and thrives in a diverse, fast-paced environment.
Reporting to the Associate Vice President of Technology, you'll be at the center of our technology ecosystem, working with everything from network infrastructure and laptop administration to cutting-edge AV systems and AI tool implementation. This highly visible role offers the chance to make a meaningful impact on our Institute's mission while working alongside a team that values innovation, collaboration, and continuous learning.
What makes this role special :
- Diverse Technology Portfolio : From traditional IT operations to emerging AI technologies
- Collaborative Culture : Work closely with students, faculty, and staff who genuinely appreciate your expertise
- Innovation Focus : Help shape the future of the technology that is a vital part of the Institutes operations and pedagogy.
- Growth Opportunity : Lead projects and manage technologies that directly impact the Institute's success
- Meaningful Work : Support an organization dedicated to fostering entrepreneurship and business excellence
Key areas of impact include :
The ideal candidate brings a minimum of seven years of IT experience, including at least two years of direct end-user support and two years of supervisory experience. You should have a proven track record with Microsoft technologies (Office 365, Azure) and a passion for translating technical concepts into solutions that empower others. Most importantly, we're looking for someone who approaches challenges with curiosity, communicates with empathy, and finds fulfillment in enabling others' success.
RESPONSIBILITIES
Hands-On IT Operations & Support :
IT Project Management & Innovation :
Leadership, Collaboration & Team Development :
Other initiatives as directed by Vice President of Operations and / or Senior Leadership
EXPERIENCE
Minimum requirements to excel in this role :
PHYSICAL DEMANDS
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