IT Program Director

The IT Program Director oversees large-scale IT initiatives, providing program-level leadership for multiple Project Managers while ensuring successful delivery of complex technology programs.

This role manages major healthcare / insurance domain projects, drives executive-level reporting, leads cross-functional coordination, and ensures rigorous testing, governance, and risk management practices.

The position also requires strong engagement with stakeholders across various internal systems and technology groups.

Key Responsibilities

• Provide program-level oversight and direction for 1–2 IT Project Managers.
• Manage large-scale IT programs and multiple concurrent initiatives.
• Ensure delivery of scope within planned timelines, costs, and success criteria.
• Build, manage, and mentor high-performing teams with strong engagement.
• Executive Reporting & Stakeholder Management
• Deliver executive-level updates and status reports.
• Identify and maintain positive relationships with stakeholders.
• Maintain regular communication with partners, suppliers, and internal teams.
• Define and implement comprehensive communication and governance models.
• Ensure stakeholder concerns and expectations are understood and addressed.
• Testing & Quality Assurance Oversight
• Oversee SIT, UAT, and end-to-end testing processes.
• Manage the lead test group and support testing strategy and scenario definition.
• Participate in defect triage, understand business impact of defects, and support root-cause analysis.
• Ensure adherence to QA processes, continuous improvement plans, and organizational quality benchmarks.
• Conduct requirements analysis, scope control, and prioritization.
• Drive creation of project standards such as design documents and traceability matrices.
• Consolidate and validate technical estimates, resource plans, and boundary assumptions.
• Conduct impact analysis for changes affecting scope, estimates, or resource loading.
• Project Planning & Scheduling
• Identify and plan end-to-end project activities to meet acceptance criteria.
• Plan and manage multiple small to medium‑size projects or modules.
• Identify risks, dependencies, and schedule delays; implement mitigation strategies.
• Fast‑track schedules where feasible and track progress regularly.
• Identify and track risks, issues, and dependencies affecting project KPIs.
• Follow escalation paths and ensure effective documentation and communication.
• Configuration & Process Management
• Ensure configuration management processes are followed.
• Demonstrate work during configuration audits and support corrective actions.
• Define the right tooling strategy and guide teams to develop high‑quality work products.
• Governance & Compliance
• Establish continuous quality improvement plans and tailor quality guidelines for project needs.
• Identify root causes of challenges and implement corrective / preventive actions.
• Domain, Technology & Solution Expertise
• Support research to stay updated on healthcare / insurance environment and competitive landscape.
• Map business requirements to technology needs and guide solution design
• Present solutions and roadmaps to customers and support development of POCs.
• Analyze project profitability and prepare resource‑based cost sheets.
• Support deal pricing and estimation for complex projects.
• Contribute to account management activities and KPIs.
• Knowledge Management & Organizational Contribution
• Establish project‑level KM plans and enable knowledge sharing.
• Contribute learnings to the organizational KM repository.
• Participate in forums, adopt reusable methodologies, and promote productivity improvements.
• Assess team skills and create development and enhancement plans.
• Foster innovation and support team members’ career aspirations.
• Provide feedback, coaching, and conflict resolution.

Required Qualifications

Preferred Qualifications

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