Front Desk Receptionist

Job Description

Job title

Front Desk Receptionist

Reports to

Clinic Manager

Department:

Medical

Location:

San Diego: 5296 University Ave F-1, San Diego, CA 92105

Status:

Non-exempt

OPSAM MISSION

Building Healthier and Happier Communities Together

OPSAM is a federally qualified community health center that emerged over forty years ago. The agency serves low-income families and individuals in the County of San Diego in two (2) strategic areas with a high density population of Filipinos/Asian and other low-income, uninsured individuals — National City (Southern San Diego County) and Mira Mesa (North Central San Diego).

JOB PURPOSE

Under the direct supervision of the Clinic Manager, this position provides administrative and secretarial support for the Clinic Manager and the clinic. In addition to typing, filing and scheduling, performs duties such as insurance verification, coordinating direct mailings, and working on special projects. Also, answers non-routine correspondence and assembles highly confidential and sensitive information. Deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize, and organize a diversified workload and recommend changes in office practices or procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Administration:

• Greeting people upon arrival at OPSAM
• Process proper paperwork
• Verify insurance and ID
• Scan front office documents
• Check patient Insurance
• Collect COPAYS
• Answer phones
• Prepare front office forms
• Proper flow direction
• All other duties as assigned

Quality Management:

• Contribute to the success of the organization by participating in quality improvement activities.

Customer Relations:

• Maintain professional working relationships with all levels of staff, clients and the public.
• Be a team player and cooperate in accomplishing department goals and objectives.

Safety:

• Maintain current knowledge of policies and procedures as they relate to safe work practices.
• Follow all safety procedures and report unsafe conditions.
• Know location of nearest fire extinguisher and emergency exits.

HIPAA/Compliance:

• Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes.
• Comply with all regulations regarding corporate integrity and security obligations. Report unethical, fraudulent, or unlawful behavior or activity.

QUALIFICATIONS

• High School Diploma or GED
• 1-2 years’ experience in a physician office or hospital setting as a Front Desk Receptionist or registration preferred.
• Experience with different insurances
• Bilingual (English/Spanish/Tagalog).
• Familiarity with basic word processing, spreadsheet, and database applications.
• Accurate keyboarding skills.
• Work involves sitting, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. The employee may be required to push, pull, lift, and/or carry up to 20 pounds. Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions.
• Ability to read and write, good verbal and written communication, time management, and interpersonal skills.
• Prioritize, meet deadlines, and exercise sound judgment.

Annual Requirements, Licensure, and Certifications:

• Have reliable transportation; clean driving record, and car insurance as required by the state.

PHYSICAL DEMANDS

• Move throughout the clinic and community.
• Repetitive hand movement, use and view PC. Use fax, telephone, and copier.
• Sits or stand for long period of time, reach, bend, climb, stoop, and lift up to 25lb.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.