Dutch Customer Support Agent - Fraud & Payments

Customer Support, Fraud Prevention, And Payments

Are you fluent in Dutch and looking for an exciting remote opportunity in Portugal? We are seeking passionate and dedicated professionals to join our team in Customer Support, Fraud Prevention, and Payments. This role offers a chance to work with a world-renowned tech company, providing top-tier service and innovative solutions, all from the comfort of your home in mainland Portugal. If you're ready to bring your language skills and problem-solving abilities to a dynamic team, we want to hear from you!

Responsibilities :

If you join the team, you would be responsible for the tasks below :

• Handling inbound calls from customers replying to a callback request that we have sent to them is mandatory.
• Specialists perform outbound calls whenever applicable to clarify further information with customers.
• Back office is the core of the role.
• Interaction with payment partners to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, loan and leasing.
• Processing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit / debit memos and reconciliation.
• Liaison and key support role for Sales, Sales Support, Finance on daily operational issues, problem escalation and resolution.