Host / Hostess

POSITION SUMMARY : Customer Service orientated position primarily responsible for greeting and welcoming, seating, and thanking guests at the restaurant according to Potomac Family Dining Group and Applebee’s brand standards for guest service.

ESSENTIAL DUTIES AND TASKS :

• Greets and seats all guests in a friendly
• Assists in maintaining the overall guest flow of the
• Ensures seating service is rotated among server area assignments whenever
• Opens doors for arriving and departing
• Remains visible in the FOH and forward facing the main
• Occasionally delivers food and drinks to guests when extra assistance is
• Interacts verbally with all guests creating a friendly and upbeat
• Completes assigned opening and closing side work as
• Participates in the clearing and resetting of the dining room tables using Applebee’s team delivery
• Observes guests, responds to requests, and anticipates guests’
• Maintains a clean and organized work
• Ability to explain and demonstrate usage of Tabletop Electronic Devices to
• Ability to drive sales with suggestive selling
• Accommodates any special needs of guests such as booster chairs, high chairs,
• Manages the waitlist when the restaurant is
• May occasionally be scheduled to serve guests in a Carside To-Go or Server
• Fills out feature
• Assists in general Front of House maintenance functions including : maintaining restroomslight cleaning such as dusting light fixtures / furniture / woodwork / artifactswashing and / or wiping windowssani-bucket rotationsetting up the expo lineemptying trashrolling silverwaremaintaining restaurant curb appeal

EQUIPMENT / COMPUTER SKILLS :

SUPERVISORY RESPONSIBILITY : None.

MINIMUM QUALIFICATIONS :

PHYSICAL DEMANDS :

Travel : Less than 5%

WORKING CONDITIONS : Subject to wet floors and loud noises, fast-paced, outdoor conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.