Genesys is hiring : Customer Video Content Manager in Town of Texas

Overview

Join to apply for the Customer Video Content Manager role at Genesys

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together.

The Customer Advocacy and Engagement team at Genesys is growing, and we’re looking for a Customer Video Content Manager to join us. We need a creative video content leader who excels in crafting compelling customer narratives at scale, delivering customer video content that people want to watch. Ultimately, your purpose is this :

• You’ll co-lead the creation of impactful customer success stories and grow both the impact and volume of our customer success stories. You will specialize in the end-to-end content creation process with a concentration on video testimonial content, ensuring our customer stories are innovative, aligned with brand and are strategically aligned with company objectives. You’ll collaborate with other teams spanning partners, marketing, sales and customer success to drive pipeline, booking and adoption influence through compelling, high-quality customer narratives that resonate with customers and prospects.
• You have a proven track record as a creative leader with experience aligning customer stories to business goals. You excel in designing and producing compelling narratives and are a highly organized, strategic thinker with a passion for storytelling and content creation. You collaborate cross-functionally on planning and executing customer video production with efficiency and effectiveness. You have stellar interpersonal and communication skills, are energized by uncovering great stories to tell the world and have a roll-up-your-sleeves attitude to get creative when faced with constraints.

OUR TEAM MISSION

Our mission is to convert our customers to advocates for life. We capture and amplify their stories for they are the heroes of our story and our most powerful sales and marketing asset. We grow an active and enthusiastic community of advocates that fuel smart strategies, bold innovations and big results for us and each other by sharing ideas and lessons learned in customer and employee experience.

As a team, we measure our success in the amount of relevant customer stories produced, customer program engagement / feedback, advocacy community / reference participation and pipeline, booking and renewal rate influence.

How We Work

Our team is highly collaborative. We embrace change, work hard, trust each other, focus on progress over perfection and prioritize what moves the needle. To go big, we say no to the status quo and try new things constantly. We dare to fail, listen, learn and grow as a team to continuously raise the bar. We are a corporate family. We thrive on openness, authenticity, caring and belonging.

Responsibilities

Customer Story Concepting & Management

Cross-Team Collaboration & Brand Alignment

Customer Engagement

Manage Video Productions

Performance Tracking & Optimization

Requirements

Storytelling skills

Technical Skills

Communication & Interpersonal Skills

Problem-Solving and Creative Thinking

Fresh new ideas for video content and ability to troubleshoot and creatively solve challenges that arise during the video production process.

Preferred Qualifications

Compensation

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$97,000.00 - $180,000.00

Benefits

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. To learn more, visit

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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