Management Analyst

Management Analyst

Pinellas County Human Services' Program Planning and Quality Assurance Team plays a vital role in transforming the human services system and the supports that help residents achieve safety, stability, and well-being. We shape the future of service delivery by turning data into action for programs, including healthcare, behavioral health, housing, and other supportive services. Our team integrates data-driven strategies and fosters collaboration to enhance program planning, create tools and solutions that strengthen teams, and develop processes that ensure high quality, measurable outcomes throughout our community. Join the Program Planning and Quality Assurance Team and make a lasting impact in the lives of Pinellas County residents!

This Management Analyst position is located at 440 Court Street, Clearwater, FL.

Work Schedule : Monday - Friday, 8 a.m. 5 p.m. Occasional evening or weekend hours may be required. Position may be approved for partial remote work schedule in accordance with County Policy after an appropriate period of satisfactory performance.

Why Us?

• Work that Matters : Use your strategic and analytical skills to strengthen the services that support our most vulnerable residents. Your work will help transform how programs are delivered by analyzing trends, identifying service gaps, creating meaningful visualizations, and conducting quality assurance reviews that directly inform decisions affecting children, families, and individuals in need. Every insight you generate contributes to improving access and outcomes across our community.
• Professional Growth : Strengthen your expertise in analytics, program evaluation, and strategic planning while taking on meaningful projects that influence departmental decisions and enhance program effectiveness. Work on program planning and quality improvement initiatives, partner with cross-functional teams across the department, and gain the experience and knowledge to build your career in public service.
• Collaborative Impact : Thrive in a dynamic, team-oriented environment where you'll work alongside dedicated professionals who are committed to strengthening supports for residents. You'll collaborate with department staff, community partners, service providers, and leadership to assess needs, refine processes, and elevate the quality of services delivered. Your contributions will help ensure programs are responsive, person-centered, and aligned with community priorities.
• Innovation and Problem-Solving : Use creativity, technical expertise, and data-driven thinking to design dashboards, implement tools, and refine quality assurance processes. Your ideas and solutions will help enhance departmental effectiveness and promote best practices across programs and services throughout the community.

What You'll Do :

Data Analysis : Collaborate with stakeholders to understand data needs, perform comprehensive analysis, identify meaningful trends, and provide clear, actionable recommendations to leadership and the community.

Dashboard Development : Design, build and maintain interactive dashboards and reporting tools that track program performance, compliance and outcomes. Your insights will inform decision making and help identify opportunities for improvement.

Strategic Planning : Support department strategic planning by aligning goals with data-driven insights and performance measures. Contribute to initiatives that strengthen program operations and drive organizational priorities.

Quality Assurance : Conduct reviews of internal operations and contracted programs to ensure adherence to policies, standards, and performance metrics. Identify gaps and recommend solutions to enhance program quality.

Reporting and Communication : Prepare clear, concise reports and presentations that translate findings into actionable recommendations. Share results with leadership, program staff, and external partners to support informed decision making.

Position Specific Qualifications :

Experience : Progressive experience in management, operations, administrative analysis work, or quality assurance that includes one (1) year of program / project management, management operations, or information technology project systems experience including team leader or supervisory training.

Education : Degree in public health, healthcare administration, business administration, public administration, statistics, social sciences, human services, or a related field.

Additional Requirements :

Highly Desirable :

Knowledge, Skills and Abilities :

Ability to apply computer applications and software. Ability to prepare technical reports and provide factual information within specified formats. Ability to establish and maintain effective working relationships as necessitated by assignments. Ability to analyze difficult problems and make appropriate recommendations clearly and concisely, orally and in writing. Demonstrates competence in task prioritization and resourcefulness; Ability to multitask and work on multiple projects at different stages. Ability to work flexible schedules as necessary. Ability to accomplish tasks and make decisions independently with minimal supervision and within the parameters of department policies and procedures.

Why Choose Pinellas County?

When you join Pinellas County, you're not just taking on a jobyou're investing in your future. We believe in supporting our employees with exceptional benefits that help you thrive both professionally and personally. Here's why our benefits stand out as some of the best in the area :

To learn more, see What We Offer

Please review the full classification description with the Physical / Mental Demands and Working Conditions at the below link.

Management Analyst, E19