Director of Operations

Job Description

Job Description

Salary : DOE

Job Summary :

The Director of Operations is responsible for all aspects of our chauffeured transportation business for all locations including Phoenix & Tucson in Arizona, Salt Lake City in Utah & Jackson Hole in Wyoming for the transfer of equipment and personnel. This position provides strategic leadership, drives process improvement, ensures regulatory compliance, and leads a high-performing team to deliver exceptional customer service and operational excellence.

Essential Job Functions :

To perform this job successfully, an individual must be an expert experienced at transit logistics with the ability to ensure excellent service and smooth operations. The successful incumbent will be a professional, inspirational leader of people as well as an experienced logistician, and perform at a high level of efficiency and effectiveness on a consistent basis. The role also requires an entrepreneurial spirit, and the operation will yield strong results in response.

Essential Duties and Responsibilities :

• Collaborates with Senior Leadership to understand the organization's goals and strategy related to Operational Excellence.
• Develop and implement operational strategies that align with company goals and promote growth, efficiency, and service excellence.
• Oversee operations, logistics, and dispatch functions to ensure timely and cost-effective delivery of services.
• Staffing Planning, organizing, and leading teams of employees to ensure work is performed in a manner consistent with the company's standards.
• Collaborate with other leaders to achieve company revenue goals and customer service objectives.
• Develop and maintain the policies, procedures, and standards of operation to provide the company's services.
• Planning, organizing, and managing staff members to ensure work is consistent with brand standards. Promote the brand wherever and whenever possible.
• Engage with maintenance team to facilitate repairs and routine maintenance of transportation vehicles.
• Ensure compliance with transportation-related policies, safety best practices, and government regulations, all federal, state, and local transportation regulations (DOT).
• Partner with Fleet maintenance and safety departments to maintain vehicle readiness, safety programs, and driver compliance.
• Manage budgets, control operational costs, and identify opportunities for cost savings and process improvements.
• Lead, mentor, and develop operations managers, Chauffeur and Compliance Manager, Training Manager, Safety and Dispatch teams to build a culture of accountability and performance.
• Collaborate with sales, customer service, Fleet, Finance & Meetings and Events teams to optimize operations and enhance client relationships.
• Develop and implement operational policies, standard operating procedures (SOPs), and best practices to ensure consistency and efficiency.
• Drive continuous improvement initiatives across all aspects of transportation operations.
• Promote a safety culture utilizing regular Operations meeting inclusive of training, audits, and safety meetings.
• Investigate and resolve customer complaints.
• Other duties as assigned or required.

Experience and Education :

Knowledge of :

Core Competencies :

Eligibility Requirements :

Physical Working Conditions :

Position would spend time in an office setting, repair facilities, in the field and in vehicles. Office work may require prolonged sitting, and perform writing tasks and computer data entry, standing, walking, kneeling, squatting and stooping in the performance of daily activities. Field work would require the ability to work outside in various weather conditions and actively in a provided vehicle. Work in repair facilities or depots may require walking on uneven surfaces, entering and debarking from vehicles, and changes in temperature and noise levels. Alternately, other aspects of the position also may include location / on-site work, exposure to elements, physical lifting of equipment, supplies, or luggage of up to 50 lbs.

Special Requirements :

(1) Must be willing and able to travel to and attend training and meetings within or outside the boundaries of the home area; (2) Must be willing and able to work outside regular business hours, weekends, attending meetings, etc. as needed.