Managed Services, Customer Success

Managed Services, Customer Success

This job is responsible for maintaining partner relationships with assigned accounts which includes responsibilities in the following areas : purchase order creation, dispatch, partner invoicing, customer billing and A / P inquiries.

Purchase Order Creation :

• Create Purchase Orders to partners for customer orders.
• Contact vendors and acquire pricing for managed service items and to fulfill orders.
• Request and confirm delivery of ordered items; work with sales to keep clear communication on updates and delays.
• Update existing purchase orders when change orders are requested.
• Goods receipt Purchase Orders in SAP.
• Work with sales to keep clear communication on updates and delays.
• Answer partner calls and e-mails concerning purchase orders and deliveries.

Dispatch Coordinator :

AP / Billing Coordinator :

Customer Service :

Education and Qualifications :

Skills & Systems :