Customer Service Agent, Cross Functional (Part-Time)

Piedmont Airlines Customer Service Agent

We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department.

The primary responsibility of the position is assisting passengers in boarding / disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding / parking aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70) pounds, and work outside in all weather conditions. This position will report to the General Manager.

Essential Duties

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Work together as a team to provide excellent customer service and meet corporate objectives

Job Qualifications and Competencies

Preferred Qualifications

Work Environment

Use of computers, telephones, and other office equipment. Airport ramp environment, subject to varied weather conditions and elevated noise levels. All shifts including weekends, nights, holidays and / or irregular shifts.

Physical Requirements

Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs. Handle objects up to 70 pounds regularly. Assist passengers with disabilities, including, but not limited to, pushing wheelchairs.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. Starting Rate : $12.00 / Hourly. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria. Job Application Deadline : December 14, 2025. Please note that job postings expire at 11 : 59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.

If you need a reasonable accommodation for any part of the application process, please email us at PiedmontApplicationAccommodations@aa.com.