Director - Program Operations, Carolinas (62799)

COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America - one of the nation's largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged "to go wherever we are needed and do whatever comes to hand". Their declaration continues to guide Volunteers of America's impact on "Helping America's most vulnerable".

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization.

JOB SUMMARY

The Director of Operations for the Carolinas Region is responsible for ensuring the operational health and systemic integrity of all programs within the region. This role focuses on execution and compliance, providing leadership that supports program teams in delivering high-quality, impactful services aligned with VOACC's mission, vision, and core values. Reporting to the Vice President of the Carolinas Region and serving as a member of the Executive Leadership Team, the Director of Operations works closely with program leadership and internal support units to maintain efficient systems, resolve operational challenges, and uphold regulatory standards.

The Director of Operations oversees daily operational and quality assurance activities, ensuring programs meet federal, state, and local requirements as well as funding entity guidelines. This position provides hands-on support in the field when systemic issues arise, analyzes operational data to drive continuous improvement, and represents VOACC during audits and reviews. Acting as the primary operational resource for program leaders, the Director of Operations ensures that each service line operates within sustainable systems, enabling teams to focus on delivering exceptional care and outcomes.

Additionally, there is a direct responsibility from the Director of Operations to the Supportive Services for Veterans and Families (SSVF) Program that requires specific dedication through auditing and operational checks and balances.

RESPONSIBILITIES : GENERAL

• Drive systems and processes that ensure operational excellence across all programs in the Carolinas Region.
• Develop, maintain, and regularly update the region's operational manuals to ensure compliance with regulatory requirements from governing agencies.
• Actively participate in meetings, trainings, and conferences to stay informed and aligned with organizational priorities.
• Support VOACC leadership during crises or emergencies as assigned.
• Ensure all staff receive appropriate training and that training initiatives promote a culture of person-centered care.

OPERATIONS

QUALITY

RISK / COMPLIANCE

OTHER

EFFECT ON END RESULT

REQUIREMENTS

Work Experience

Soft Skills

Technology

PHYSICAL REQUIREMENTS

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.