Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Liverpool, New York. In this role, you will play a vital part in ensuring exceptional customer experiences through efficient communication and problem-solving skills. This is a Contract to permanent position within the healthcare industry, offering an opportunity to grow while contributing to meaningful work.

Responsibilities :

• Provide prompt and courteous assistance to customers via inbound and outbound calls, addressing inquiries and resolving issues.
• Accurately process and manage order entries using electronic medical records (EMR) systems.
• Utilize basic medical terminology and knowledge of medical abbreviations to support customer requests effectively.
• Maintain clear and detailed email correspondence with clients and internal teams.
• Ensure all customer interactions are documented thoroughly in compliance with company policies.
• Collaborate with team members to enhance service delivery and improve customer satisfaction.
• Handle high call volumes in a call center environment while maintaining quality standards.
• Uphold confidentiality and accuracy when managing sensitive medical information.
• Act as a liaison between customers and healthcare providers to ensure seamless communication.
• Continuously update knowledge of company products and services to provide accurate information.
• Minimum of 1 year of experience in a customer service or call center role.
• Proficiency in handling inbound and outbound calls with attention to detail.
• Familiarity with electronic medical records (EMR) systems and basic medical terminology.
• Strong organizational skills and attention to detail for accurate order processing.
• Excellent verbal and written communication skills, including email correspondence.
• Ability to work effectively in a fast-paced call center environment.
• Knowledge of medical abbreviations is preferred.
• Commitment to maintaining confidentiality and a high standard of conduct when dealing with sensitive information.