Software Technical Support Engineer

Job Description

Job Description

Salary : Company Description

Founded in 2003 and headquartered in Norfolk, Virginia, IPConfigure. Inc. is a privately held veteran owned video surveillance research and development software company. As a developer of IP video surveillance solutions, IPConfigure offers a variety of products - all of which leverage a browser-based interface while supporting both Windows and Linux architectures and are capable of seamlessly supporting unlimited cameras, locations, and users in a centralized, distributed, or hosted architecture. IPConfigure's Orchid VMS platform and SteelFin Appliances have been successfully deployed in facilities ranging from quick service restaurants to international ports, hospitals, and universities.

Job Title : Software Technical Support Engineer

Department : Support

Position : Exempt, Full-Time

Job Summary

IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office.

Duties / Responsibilities

• Communicate technically complex information with IPConfigures customers via telephone, written correspondence, and electronic services.
• Analyze customers problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved.
• Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems.
• Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training.
• Identify and report both software bugs and customer suggestions.

Additional Responsibilities

Required Skills / Abilities

Education

Bonus Experience

Benefits

IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe / morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.