Property Manager

Real Estate & Customer Experience Manager Ontario, CA

As a Real Estate and Customer Experience Manager, you would be part of a Customer Experience Team that strives to provide best-in-class service to customers in our 80 million square feet of industrial buildings in the Inland Empire Market. Our customer base is diverse and we're looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations. With an emphasis on customer service and quality buildings, we have the best of both worlds a local office of 36 staff members, with the support and sophistication of a large international company.

Key responsibilities include :

• Manage customer relationships by providing clear and accessible communication of terms, conditions, and responsibilities. Oversee move-in and move-out processes, perform inspections, and coordinate any necessary repairs or maintenance.
• Perceptive; anticipate customer needs to provide proactive solutions.
• Ability to identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs.
• Must be able to own and maintain strong, long-term relationships with portfolio of customers.
• Must be able to use technical tools to gather data / metrics and develop customer insights.
• Proficient in lease analysis and lease administration skills.
• Highly developed negotiation and management skills to ensure safe / well maintained properties through competitively bid service agreements.
• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.

Building blocks for success :

Preferred :

Hiring Salary Range of : $97,000 -$133,000. Salary and whole compensation package (bonus target & LTI) to be determined by the candidate's location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work / lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.

Prologis is an Equal Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Employment Type : Full time

Location : Ontario, California