Project Manager II – Customer Success, ImplementationsSoftworld, a Kelly Company • Waltham, MA, United States
Project Manager II – Customer Success, Implementations
Softworld, a Kelly Company • Waltham, MA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.temporary]
[job_card.job_description]Bachelor’s degree or equivalent; PMP certification a plus. 1–3 years of experience managing service delivery, implementation, or relocation projects (lab, life sciences, or manufacturing preferred). Strong understanding of project scope definition, risk identification, resource planning, and project methodologies. Demonstrated success working with cross-functional stakeholders and customers. Experience with Smartsheet or other project management tools preferred. Excellent communication, presentation, and customer relationship skills. Strong operational and logistical aptitude. Familiarity with lab support operations, materials management, EHS, GxP, and supply chain logistics. Proficiency in Microsoft Office and project documentation. Ability to analyze timelines, stakeholder needs, and project risks. Comfortable working in varied environments including labs, warehouses, and customer sites. Able to adapt methodologies to evolving business needs. Work may involve onsite evaluations, equipment validations, and occasional lifting / walking. May require non-standard hours to meet project milestones. Travel may be required during critical phases.
Project Manager II – Customer Success, Implementations (Contract-to-Hire)
📍 Greater Boston Area | 100% Onsite (Cambridge & Waltham, MA)
🕒 Monday–Friday, 7 : 00 AM – 4 : 00 PM EST (Flexible 8-hour day)
💼 6–9 Month Contract | Potential to Convert
💲 $45–$50 / hr. (W2) | Overtime Eligible
About the Opportunity
We are seeking a Project Manager II, Customer Success – Implementations to support operational, laboratory, and service implementation projects for a leading organization in the Greater Boston area. This role plays a critical part in delivering onsite customer service implementations, laboratory and production relocations, and operational transition initiatives.
The ideal candidate is detail-oriented, customer-focused, highly organized, and experienced in coordinating cross-functional project activities—particularly within laboratory, life sciences, or manufacturing environments.
Domestic travel may be required up to 75%, especially during major implementation periods.
Key Responsibilities :
- Lead end-to-end project management of service implementations and lab / production relocation initiatives.
- Build project plans, risk assessments, timelines, and readiness evaluations aligned with customer and internal goals.
- Coordinate cross-functional teams including Lab Services, Operations, Supply Chain, EHS, IT, and Facilities.
- Serve as the primary customer point of contact throughout the project lifecycle.
- Manage project logistics such as equipment moves, lab setups, material transfers, and vendor alignment.
- Prepare and maintain project documentation, including status updates, dashboards, budgets, closure reports, and summaries.
- Ensure compliance with safety, regulatory, and quality requirements during relocations and implementations.
- Assess risks, resolve issues, and ensure projects are delivered on time, within scope, and on budget.
Required Qualifications :
Preferred Knowledge & Skills :
Environmental & Physical Requirements :
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