Director of Client Services, eCommerce Vertical

Director of Client Services, eCommerce Vertical

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.

As Director of Client Services, you'll play a critical role leading the eCommerce vertical within StackAdapt's revenue organization. You'll use your experience leading quota-carrying teams to grow and scale investment in advertising and martech across StackAdapt's eCommerce clients. Your team of account leads and account managers will be directly responsible for developing deep partnerships with advertisers, providing strategic recommendations, and delivering exceptional campaign performance to expand the vertical.

This role includes revenue growth, account management, and operations responsibilities, and reports to the Head of Americas Client Services.

StackAdapt is a remote-first company and this role can be based in the US or Canada.

What You'll Be Doing:

• Establishing the standard for revenue growth excellence and client management for your team, aligning strategies with your clients' business objectives, and fostering high-value + high-trust client relationships.
• Obsessing over client satisfaction and product adoption to uncover opportunities for growth and improvement, and then driving programs to address these areas.
• Leading your team to deliver on the business goals of your customers, resulting in exceeding vertical revenue targets for existing customers.
• Building, coaching, and managing a team of 6-10 high-performing account leads and account managers, fostering a culture of accountability, collaboration, and development.
• Driving operational rigor within your team, including vertical playbooks, account planning, revenue forecasting, pipeline management, and optimizing sales processes through data and tools.
• Acting as a thought leader across advertising and martech, driving long term plans and learning agendas directly and through your team.
• Building and scaling approaches to execute, optimize, renew, and upsell campaigns through your team.
• Overseeing major client initiatives and building strong relationships with key customers, acting as a senior point of contact and strategic consultant.
• Using data and client feedback to inform strategy and technical direction, continuously raising the bar for service delivery.
• Setting standards for industry engagement and knowledge-sharing, ensuring your team stays ahead of trends and maintains technical excellence.
• Represent your vertical's interests internally; collaborate with cross-functional teams (Product, Solutions, Marketing, etc.) to translate voice of customer data into meaningful improvements.
• Travel as necessary for client meetings, team development, and key initiatives.

What You'll Bring To The Table:

• High standards and a proven track record of leading quota-carrying teams to hit and exceed multimillion $ advertising revenue targets.
• Direct experience as a front line manager, leading ICs who partner with client-side marketers through consultative solution-based selling and data-driven performance insights.
• Extensive media and programmatic advertising experience; a deep understanding of Real-Time Bidding (RTB), DSPs, and data-driven marketing strategies. Martech experience across CDPs and email is a plus.
• Experience growing and supporting customers across brands and agencies.
• Proven ability to lead strategic planning, cross-functional initiatives, and operational improvements.
• Exceptional communication skills, both written and verbal; ability to influence senior clients in person and on video.
• Passion for mentorship, team development, and creating a culture of excellence.
• A proactive, solution-oriented mindset with the ability to think strategically and execute effectively in a fast-paced environment.

StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you're comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.

About StackAdapt

We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:

• Ad Age Best Places to Work 2024
• G2 Top Software and Top Marketing and Advertising Product for 2024
• Campaign's Best Places to Work 2023 for the UK
• 2024 Best Workplaces for Women and in Canada by Great Place to Work
• #1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising