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Case Processing Specialist - Notional
Case Processing Specialist - NotionalAcuity International • Phoenix, AZ, United States
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Case Processing Specialist - Notional

Case Processing Specialist - Notional

Acuity International • Phoenix, AZ, United States
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Case Processor

The Case Processor provides administrative and case management support for ICE Enforcement and Removal Operations (ERO) at the detention facility. This role ensures accurate and timely processing of detainee records, compliance with federal standards, and coordination with ICE officers to facilitate hearings, removals, and transfers.

Duties and Responsibilities

Case Processing & Documentation

  • Prepare, review, and manage detainee case files (A-files) ensuring completeness and accuracy.
  • Enter and update data in ICE systems (e.g., ENFORCE Alien Removal Module EARM / EADM).
  • Maintain electronic and paper-based records in compliance with DHS privacy and security standards.

Docket Management

  • Coordinate EOIR hearing schedules and USCIS adjudications.
  • Ensure all required documentation for hearings, transfers, and removals is filed and verified.

    • Pre-Removal & Post-Removal Support

  • Organize removal packages, including I-205, I-203, I-216, property receipts, and travel documents.
  • Verify detainee property, medications, and legal paperwork prior to transfer or removal.
  • Close cases in EARM and ensure proper archival of records.

    • Detainee Communication

  • Schedule interviews between detainees and ICE officers, consulates, and legal representatives.
  • Log and track detainee communication sheets (kites), grievances, and escalate urgent issues to ICE.

    • Compliance & Reporting

  • Generate case status reports and dashboards for ICE review.
  • Ensure adherence to ICE detention standards, DHS privacy laws, and FOIA / PA requirements.
  • Additional duties as needed and assigned.

    • Job Requirements

  • High school diploma or equivalent (Associate's or Bachelor's degree in Criminal Justice, Public Administration, or related field preferred).
  • Minimum 2 years in case management, legal support, or administrative processing in a law enforcement or correctional setting.
  • Familiarity with immigration law and ICE systems preferred.
  • Strong attention to detail, organizational, communication, time management skills, and ability to work in a fast-paced, high-security environment.
  • Proficiency in Microsoft Office Suite and database systems.
  • Ability to maintain confidentiality and comply with federal privacy standards.
  • Ability to obtain and maintain favorable background investigations.
  • Must be proficient in English; able to receive and understand detailed information through oral and written communication.
  • Meet the requirements of the contract for all immunizations.
  • Must be at least 21 years of age.
  • Must be a US citizen or permanent resident, Resided in the US for 3 years in the past 5 years.
  • Ability to work flexible hours, including nights, weekends, and holidays as needed.

    • Preferred Qualifications

  • ORR or ICE experience
  • CPR / First Aid certification
  • Bilingual
  • Has undergone a federal investigation at the level of Tier 2 or higher; has been granted favorable suitability / eligibility and has not had a break in service for more than 24 months.
  • Ability to travel

    • Physical Requirements and Work Conditions

  • Ability to work in a secure facility environment.
  • Must complete ICE-provided training on case processing and administrative support tasks.
  • Exposure to emotionally challenging situations and high-stress environments.

    • Acuity International is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

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    Processing Specialist • Phoenix, AZ, United States

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