Customer Care Representative

Customer Care Representative

Columbia, MO

Full-time, 40 hours/week, 8:00 AM - 5:00 PM or 10:00 AM - 7:00 PM

Pay negotiable commensurate with experience

Customer Care Representatives are the first point of contact for current SuretyBonds.com clients. Customer Care supports clients through a variety of methods including phone, chat, and email. Team members are problem solvers and committed to providing the best customer experience in surety.

What We're Looking For

• High energy and excitement for helping others
• Curious minds with an inherent eagerness to learn and adapt
• Excellent verbal and written communication
• Passion, drive, and work ethic to succeed within the company, team, and individually

It Would Be Great If You Have These Skills Already

• Customer service or insurance industry experience
• Bachelor's or Associate's Degree (not required)
• MO Property and Casualty License (not required)
• Comfortability with navigating basic CRM software and some data entry

Key Responsibilities

• Coordinate client requests
• Finalize transactions including payment, legal documents, and finance agreements
• Analyze problems and seek customer resolutions
• Multitask over multiple service platforms
• Effectively communicate underwriting decisions to clients
• Communicate industry trends to leadership
• Assist with system improvements
• Licensed in Missouri (Training, learning, and testing to be provided and paid for)
• Great interpersonal skills to benefit the team environment